We are now in search of a well spoken and organized Front Office Manager/ Guest Service Manager for a luxurious award winning 5 star Island in the Seychelles. The ideal candidate must have 5 years experience in a 5 star operation creating Guest delight, creating extra ordinary dining experiences on the Island.

Key Responsibilities:

  • Responsible to operate within the policies
    and procedures as set out in the operating manual
  • Oversee cash procedures on a daily basis and
    ensures adherence to company standards
  • Conduct arrival and departure audits in all
    areas of the Front Office
  • To train staff as and when necessary
  • To competently handle any industrial
    relations issues within the front office department
  • Provide updated room availability and rate
    information
  • Ensure that housekeeping discrepancy reports
    are resolved
  • Generate variance reports
  • Fulfill any special requests and ensure
    special room assignments are completed for individual and group
    arrivals
  • To assist the Front Office Manager and the
    Financial Controller in producing budget figures for the
    department and ensuring that costs are kept within budgeted
    levels

Key Performance Areas

  • To ensure effective and
    productive management of the staff and whole F&B
    operations
  • To always offer service
    to a guest that exceeds their expectation
  • Manage the Island
    service delivery concept
  • Manage the service
    delivery to the villas, the restaurant and Beach as well as
    picnics, activities and other F&B related areas
  • Manage orders within
    the budgets and system developed for the Island
  • To produce daily
    revenue for the system
  • Keep update and
    accurate records of all stocks and purchases as well as sales
    on a daily basis
  • To ensure proper stock
    control is in place
  • Ensure proper
    maintenance of all F&B areas
  • Maintain the health and
    safety procedures of the island within the department
  • Maintain the
    environment policy of the island within the department
  • To report incidents of
    whatever nature to the GM at the earliest moment to manage the
    incidents in line with the company policy
  • To ensure that all
    F&B areas are set to the standard of the island
  • To ensure all public
    areas are kept up to standards set for the Island.

Minimum Requirements:

  • A degree or diploma in Hospitality an
    advantage
  • Experience in a management role in a or 5
    star property within the Front Office department
  • Excellent communication skills
  • Knowledge of OPERA
  • Fully computer literate in MS Word and Excel
  • Ability to handle pressure & multi-task
  • Excellent attention to detail

f you meet all the above requirements and
are ready for the next step in your career, then we would love
to hear from you. The ideal candidate should be passionate about
hospitality and have experience in working in a remote
environment. To apply please forward your CV along with details
of at least 3 contactable references and a letter motivating
your application.

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