We are now in search of a well spoken and extremely well organized Front Office Manager/ Guest Service Manager for a luxurious award winning 5 star privately owned Island in the Seychelles

We are now in search of a well spoken and extremely well organized Front Office Manager/ Guest Service Manager for a luxurious award winning 5 star privately owned Island in the Seychelles. The ideal candidate must have 5 years experience in a 5 star operations.

Please email your CV to daylin@broadhorizons.co.za

Key Responsibilities:

  • Responsible to operate within the policies and procedures as set out in the operating manual
  • Oversee cash procedures on a daily basis and ensures adherence to company standards
  • Conduct arrival and departure audits in all areas of the Front Office
  • To train staff as and when necessary
  • To competently handle any industrial relations issues within the front office department
  • Provide updated room availability and rate information
  • Ensure that housekeeping discrepancy reports are resolved
  • Generate variance reports
  • Fulfill any special requests and ensure special room assignments are completed for individual and group arrivals
  • To assist the MD, the Resort Manager and the Financial Controller in producing budget figures for the department and ensuring that costs are kept within budgeted levels

Key Performance Areas

  • To ensure effective and productive management of the staff and whole F&B operations
  • To always offer a World Class guest experience to exceed any expectation
  • Manage the Island service delivery concept
  • Manage the service delivery to the villas, the restaurant and beach as well as picnics, activities and other F&B related areas
  • Manage orders within the budgets and system developed for the Island
  • To produce daily revenue for the system
  • Keep update and accurate records of all stocks and purchases as well as sales on a daily basis
  • Maintain the health and safety procedures of the island within the department
  • Maintain the environment policy of the island within the department
  • To report incidents of whatever nature to the resort manager at the earliest moment to manage the incidents in line with the company policy
  • To ensure that all F&B areas are set to the standard of the island
  • To ensure all public areas are kept up to standards set for the Island at all times

Minimum Requirements:

  • A degree or diploma in Hospitality
  • Experience in a management role in a or 5 star property within the Front Office department
  • Excellent communication skills
  • Knowledge of OPERA
  • Fully computer literate in MS Word and Excel
  • Ability to handle pressure & multi-task
  • Excellent attention to detail

f you meet all the above requirements and are ready for the next step in your career, then we would love to hear from you. The ideal candidate should be passionate about hospitality and have experience in working in a remote environment. To apply please forward your CV along with details of at least 3 contactable references and a letter motivating your application.

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