We are now in search for a Reservations and Revenue Manager for an award winning 5 star Island property in the Seychelles

We are now in search for a Reservations and Revenue Manager for an award winning 5 star Island property in the Seychelles. The ideal candidate must group exposure

Please note you will be based on the property in the Seychelles. Please forward your CV to daylin@broadhorizons.co.za

Job Summary:

To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for the resort. To ensure the accuracy of all reservations and to ensure exceptional guest service.

Minimum Requirements:

  • Fully understand and embrace our company vision and values and its application in all tasks associated with the hosts duty.
  • Adhere to all our brand standards ensuring successful communication across all levels of the operation.
  • Supervise and handle all local and overseas room-bookings.
  • Ensure that all reservation requests are replied efficiently.
  • Handle specific requests on room types and discounts.
  • Supervise and train subordinates.
  • Evaluate the subordinates performance and report their progress to superior.
  • Ensure all reservations are entered and updated in the computer.
  • Keep control on travel agent allotment.
  • Answer correspondences, e-mails and fax for reservations within 24 hours
  • Prepare monthly operations report to Resident Manager by latest 1st of the next month
  • Direct all allocation of rooms.
  • Ensure that the statistic information are all entered and updated in the computer, such as travel agent, commercial etc.
  • Control room inventory in co-ordination with Sales and Marketing director
  • Respond promptly on the overbooking situation, close reservation for critical days and inform our associates of situations.
  • Help in the review of work methods and procedures in reservations.
  • Assist the Resident Manager/Sales and Marketing Director to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
  • Solve complaints from clients in regard to reservations and take immediate remedy action.
  • To follow all systems and procedures as laid down in the standard operating manual
  • Responsible of the compilation and updating of the SOPs of the reservation department.
  • Work and implement company best practice throughout the department with action plan.
  • Monitor and update internet reservation system in coordinate with respected colleagues.
  • Make annual training plan for the department with action plan.
  • Make the business plan for the department to achieve the targets.
  • Conduct departmental training as per the resorts training plan.
  • Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.

Implement and support all Hotel & Group initiatives and programs as requested.

  • Complete knowledge of the company – policies and procedures; rules and regulations, facilities, services and statutory procedures.
  • To portray professional public relations and human relations skills at all times.
  • To communicate effectively with all departments and be familiar with the entire Resort premises.
  • Leadership: Visible, proactive, personally involved leader with excellent organizational skills, capable of providing focused direction and continuing to establish the resorts prominent position within the market. A well-developed strategic person, able to make decisions and has a track record of proven results in the areas of customer and host satisfaction and operational excellence.
  • Host Relations: must be a responsive, engaged and interactive leader, capable of building strong positive relationships with the hosts, which results in a shared vision of success for the resorts. Demonstrated ability to leverage shared resources and to manage through influence.
  • Community Relations: Must exhibit business savvy leadership adaptability and willingness to operate successfully in a wide array of high profile business and social community activities.
    Ensures high standards of personal appearance, well groomed, hygiene clean and pressed uniforms as described in host handbook are maintained.
  • Perform all the duties directed by the Resident Manager.

 

Key Responsibilities:

 

  • Compile information, analyzes and monitors actual sales against projected sales.
  • Identify the underlying principles, reasons or facts of information by breaking down information or data into separate parts.
  • Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Generate and provides accurate and timely results in the form of reports, presentations, etc.
  • Conduct sales strategy analysis and refines as appropriate to increase market share for all properties.
  • Analyze period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
  • Generate updates on transient segment each period.
  • Assist with account diagnostics process and validates conclusions.
  • Achieve and exceed goals including performance goals, budget goals, team goals, etc.
  • Establish long-range objectives and specifying the strategies and actions to achieve them.
  • Take a predetermined strategy and drives the execution of that strategy.
  • Explore opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
  • Provide revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.
  • Ensure strategies conform to brand philosophies and initiatives.
  • Assists with pricing and provides input on business evaluation recommendations.
  • Use reservations system and demand forecasting systems to determine, implement and control selling strategies.
  • Ensure property diagnostic processes are used to maximize revenue and profits.
  • Initiate, implement and evaluate revenue tests.
  • Provide recommendations to improve effectiveness of revenue management processes.
  • Attend staff/forecast/long range meetings as requested by properties.
  • Update market knowledge and aligns strategies and approaches accordingly.

If you meet the necessary requirements and experience I would love to hear from you. Please send me your CV with a recent face photograph and details of three contactable references. Due to the high volume of applicants, only those who are shortlisted will be contacted.

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