We are now in search for a Reservationist for a 5 star boutique property located in KZN Midlands

The ideal candidate must have experience in the following systems  Opera,  bookings.com, nightsbridge and revenue & yield management

Please email your CV to sabelo@broadhorizons.co.za

Salary: R10k Negotiable

Live in/live out

  • Our salaries includes accommodation but not food
  • Own transport will be required

Leave cycle

  • 21 days leave a year
  • We work with 5 days off a month
  • Extra hours are compensated in off days at discretion

Benefits

  • Provident
  • Medical Aid (Discovery – half) if required
  • Funeral plan
  • All electricity, water, cleaning services etc is included with the accommodation

Minimum Requirements:

  • Matriculation certificate (or the equivalent)
  • Hotel Management Diploma would be an added advantage.
  • Minimum of 2 years experience in a similar position
  • Must be well spoken and possess excellent people, communication and organizational skills
  • Fully computer literate in MS Word, Excel and outlook
  • Understand and have a good working knowledge of OPERA
  • Have a thorough knowledge of policies and procedures regarding hotel reservations i.e. room types, rates, allocations and future availability, deposits, payment and cancellation policies and procedures

Key Responsibilities:

  • To be fully familiar with the short and long term availability of the hotel
  • To up sell wherever possible
  • To ensure that all telephone enquiries are handled politely and professionally and that your telephone technique etiquette and voice tone are appropriate
  • Ensure that all written (fax and email) reservation enquiries are professionally responded to within 4-6 hours
  • Effectively control and manage any overbooking situation, in accordance with the Hotels overbooking process. To bring any overbooking situation to the attention of the Reservations Manager
  • Ensure all deposits are requested and pro-forma invoices timeously forwarded. Follow up on all voucher, guarantees and deposits
  • Ensure that all details for the following days arrivals are accurate and complete including reservations requests, rates and web availability updates, deposits and payments due etc.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and I would love to hear from you.

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