We are now in search for a Reservationist for a 5* private island in the Seychelles

We are now in search for a Reservationist for a  5* private island in the Seychelles. The ideal candidate must have group exposure and experience as the candidate will be based in the Seychelles.

 

Job Summary:

To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for the resort. To ensure the accuracy of all reservations and to ensure exceptional guest service.

Minimum Requirements:

  • Matriculation certificate (or the equivalent)
  • Hotel Management Diploma would be an added advantage.
  • Minimum of 2 years experience in a similar position
  • Must be well spoken and possess excellent people, communication and organizational skills
  • Fully computer literate in MS Word, Excel and outlook
  • Understand and have a good working knowledge of OPERA
  • Have a thorough knowledge of policies and procedures regarding hotel reservations i.e. room types, rates, allocations and future availability, deposits, payment and cancellation policies and procedures
  • Able to work shifts

Key Responsibilities:

  • To be fully familiar with the short and long term availability of the property
  • To up sell wherever possible
  • To ensure that all telephone enquiries are handled politely and professionally and that your telephone technique etiquette and voice tone are appropriate
  • Ensure that all written (fax and email) reservation enquiries are professionally responded to within 4-6 hours
  • Effectively control and manage any overbooking situation, in accordance with the lodge overbooking process. To bring any overbooking situation to the attention of the Reservations Manager
  • Ensure all deposits are requested and pro-forma invoices timeously forwarded. Follow up on all voucher, guarantees and deposits
  • Ensure that all details for the following days arrivals are accurate and complete including reservations requests, rates and web availability updates, deposits and payments due etc.

If you meet the necessary requirements and experience I would love to hear from you. Please send me your CV with a recent face photograph and details of three contactable references. Due to the high volume of applicants, only those who are shortlisted will be contacted.

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