We are currently in search of THE BEST and very hands on Lodge Manager for an INTERNATIONAL AWARD WINNING 5 star game lodge located in Tanzania

We are currently in search of THE BEST and very hands on Lodge Manager for an INTERNATIONAL AWARD WINNING 5 star game lodge located in Tanzania.

PURPOSE OF THE JOB:
The Lodge Manager is responsible for maintaining the smooth operation of a luxury safari lodge. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.

BRIEF DESCRIPTION OF POSITION:

  • Ensure and provide flawless, upscale and professional in camp and out of camp guest service experiences.
  • Analyse guest feedback and provide strategic direction to continuously improve overall rating.
  • Anticipate and react promptly to guests requirements; a sense of urgency.
  • Oversee and coordinate all arrivals and departures of all camp guests.
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
  • Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.
  • Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
  • Ensuring the maintenance and ongoing development of the Environmental Management Plan within the set framework.

QUALIFICATIONS:

  • Diploma in hospitality management or equivalent.
  • Proven working experience in the hospitality field for a minimum of five years.
  • Ability to work flexible hours.

COMPETENCIES:

  • Outstanding communication skills.
  • Service excellence (Desire to enhance Guest Experience).
  • Integrity.
  • Problem solving.
  • Empathy.
  • Organisational Skills.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

Email: daylin@broadhorizons.co.za

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