We are currently in search of an very hands on and efficient HR manager for a luxury 5 star game lodge located in the Western Cape

We are currently in search of an very hands on and efficient HR manager for a luxury 5 star game lodge located in the Western Cape. The ideal candidate must have previous lodge experience .

 

BEHAVIORAL SUMMARY:

This job requires connecting with people quickly in an outgoing, friendly manner.  The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspect of the job.  An extreme sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards and policies.  The motivation for this position comes from a strong sense of duty and a feeling of responsibility for completing work both quickly and correctly.  A faster than average work pace is necessary combined with impatience for results.  Follow-up of delegated work must be very thorough.  Decision making will be done with the ideas and advice of others, but always carefully and cautiously within the guidelines of established company policy.  Selling ideas to others and the ability to train, teach and motivate a team are strong aspects of this position.  Change is an ongoing occurrence of this job and will be approached conservatively and with the support and guidance of management.

To manage the Human Resources in accordance with companies Hotel Management principles by:

  • Being actively involved in the Housing Committee and assist with room allocation and accommodation challenges for all staff at the Lodge that lives on the premises.
  • Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Lodge Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
  • Being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated.
  • Applying the performance management and corrective action tools in accordance with the Lodge’s Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination.
  • Ensuring that staff are rostered according to the peaks and troughs of the business
  • Ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum
  • Ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity
  • Ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave
  • Recording all attendance correctly and timeously
  • Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required

 

MINIMUM EXPERIENCE AND QUALIFICATION REQUIRED:

  • 3 years human resources generalist experience or 3 years 5* Hotel operational management experience with extensive experience in service skills training.
  • Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
  • Highly presentable
  • Excellent command of the English language with solid verbal and written communication skills
  • Experience in dealing with a majority union on a daily basis keeping in mind the interest of the business as well as the interests of union members and staff in general.

ADVANTAGEOUS EXPERIENCE AND QUALIFICATION DESIRED:

  • Relevant Human Resources qualification
  • Exposure to VIP Payroll and NetTime Sheet
  • Fluency in Xhosa and/or Afrikaans

 

If you meet all the above requirements and you have the relevant experience, I would love to hear from you. The successful candidate should be smart, able to work under extreme pressure and be able to think out the box. Please send an updated CV along with a recent face photograph, details of three contactable references and a letter motivating your application

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