We are currently in search of an General Management Couple for a very luxuriously privately owned 5 star Hotel located in the Eastern Cape region

We are currently in search of an General Management Couple for a very luxuriously privately owned 5 star Hotel located in the Eastern Cape region. As the General Manager, you will be responsible for managing the Hotel Management team and overall hotel targets to deliver an excellent Guest experience as well will be required to manage profitability and guest satisfaction measures.

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Lead in all key property issues including capital projects, customer service, and on-going property maintenance
  • Ensure all decisions are made in the best interest of the hotel
  • Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
  • Provide effective leadership to the hotel team
  • Lead in all aspects of business planning
  • Ensure costs are controlled and revenue opportunities are effectively delivered
  • Manage and develop the team to ensure career progression and effective succession planning
  • Hold regular briefings and communication meetings with the HOD team and Workers Committee
  • Respond to Monthly Accounts and Annual Staff Climate Survey to ensure continual improvement is achieved
  • Possess strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
  • Excellent leadership skills
  • Exceptional communication skills
  • In-depth knowledge of the hotel/leisure/service sector including labour relations.
  • Human Resource Management & staff development.
  • Build upon the existing guest experience to create new ideas and to ensure the product remains an award winning guest experience.
  • Building relationships with new and repeat guests.
  • Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property.

Skills / Requirements

  • Required minimum of 5+ years experience at an executive committee level in a luxury hotel or lodge.
  • Degree in hospitality or other business related field preferred.
  • Qualifications must include experience in financials, training, leadership and guest/associate relations.
  • Able to work well with a progressive company that believes in balance of people, product and profit.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate we would love to hear from you.

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