Offering the best of the best to the best

Travel Consultant

Date Job Posted: 12-Jul-2010

Location: Sandton

• Interaction with both guests and travel planners, telephonically & via email

• Planning and designing itineraries for travel planners and guests

• Handling reservation requests from either e-mail, telephonic or fax

• Processing of reservations from quote to finalising, including reservations, invoicing and travel documents

• Professional servicing of our dynamic Travel Planners

• Selling of our products and services

• Interaction with colleagues, guests and suppliers

• Maximum 24 hours turn around time on all enquiries

• Saturday duty and Cell phone Duty on a rotation basis

• Public Holiday duty and Cell phone Duty on a rotation basis

• Backup for colleagues when they are away from the office

• Expanding product knowledge through attending training sessions

KNOWLEDGE REQUIRED:

• A good knowledge on any of the destinations that we promote – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles

• A good knowledge on FIT and Groups policies and procedures

• Understanding of tour operating and general reservations procedures

SKILLS REQUIRED:

• Communication skills and fluent in written and spoken English

• Telephone and selling skills

• Organisational skills which include time management and prioritising of tasks which will require a person who enjoys dealing with detail

• Understanding of travel industry through study or work experience

• Working in an orderly manner to ensure that files can be continued by other consultants when necessary

• System skills required include

• Computer literate with experience with Word and Outlook

Use of banners

Compiling itineraries

First Responses

Guest Feedback

Quoting & Booking local and international flights

• Working experience in Tourplan, preferably Groupbook

Loading quotes

Allocating space

Overriding rates

Quoting adult and child rates

Quoting group and guide rates

Invoicing

Crediting

Thorough understanding of accounts summary

Arranging refunds

Daysheets

Vouchers

• Working experience in GDM

Loading Opportunities

Updating guest profiles

Relating guests

• Working experience in E-res

Looking up availability and reservations

Making reservations

Amend reservations

Cancel reservations

PREVIOUS WORK EXPERIENCE REQUIRED:

Minimum of two year’s previous tour consulting experience required

A bit about the position, what is involved and what I am looking for in the candidate;Interaction with both guests and travel planners, telephonically & via emailThe position involves;Planning and designing itineraries for travel planners and guests.

Salary R 8000.00 + commission incentive.

Email CV and references to gavin@broadhorizons.co.za