Service Manager 5 star Luxury Island Boutique Hotel Seychelles

I am now in search for a Service Manager for this World Class International award winning private Island in the Seychelles

Direct reports:

F&B Service Manager

Activities Manager

Head Spa Therapist

Summary of role:

The service manager is responsible for all aspects of F&B, Activities and Spa and will work very closely with the Rooms Division Manager to ensure that all aspects of daily operations are supervised and properly executed in accordance with the Islands Standards.

Key Performance Areas

Staff management
Management and development of the business within the Food and Beverage, Activities and Spa (service) departments according to the defined service standards
Guest satisfaction – measured by written and verbal feedback
Budgetary & Stock Control
Training
Daily Operations Management
Summary of Duties Include (not limited to);

The management of the staff
Appointment and administration of the service staff.
Providing leadership support to the service HOD’s and supervising their daily activities.
Continuous training, monitoring and improvement of the standards throughout the service departments.
Management of the overall staff welfare and development and meeting reasonable expectations of the service staff.
Managing succession planning of the service staff.

The management and development of the business
The management of F&B, Activities and Spa departments according to the defined service standards
Maintain and develop the Island offering in the service departments.
Conceptualising processes, services and products offered on the Island – always doing so within the parameters of the “essence” of the Island.
Maintaining operational standards and procedures within the service departments.
Always striving to exceed the expectations of the guests.
Management of the detail and maintaining our points of difference.

Systems and budgetary control
The management and development of the financial systems and controls in the service departments.
Implementation and management of the annual operational and capital expenditure budgets in the service departments.
Management of the monthly operations budget per department.
Taking responsibility for fixed and operational assets allocated to all service areas.
Management of ordering, storing, issuing and controlling of all relevant stocks on the Island.
Management of orders within the budgets and systems developed for the Island.
The production of daily revenue for the accounting system as required by the financial controller.

Training
Identifying training opportunities for all service staff.
Working closely with Human Resources to ensure that every Service department staff member is on a training program to consistently reinforce the Island Service Standards and to ensure constant employee development.
To Promote the Island as a learning organization.

Daily Operations Management
Working overlapping shifts with the Rooms Division manager in the capacity of ‘duty manager.’
Maintaining a visible presence (70%) on the floor interacting with guests and staff.
Consistently checking up on standards. (In all FOH areas).
Coordinating the activities of all FOH operations.
Checking ALL arrival villas for standards compliance.
Meeting/greeting arrival and departure guests.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, this sounds like a challenge you are ready for and you could live in a remote Indian Ocean Island environment I would love to hear from you. Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application.

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