Senior Travel Consultant Luxury Tour Operator Sandton

We are currently searching for a Senior TRAVEL CONSULTANT for a luxury tour operator based in Sandton, Johannesburg.

KEY OUTPUTS:

Provide the highest level of service to the Bateleur Travel Client Base (both internal and external) with regard to all travel requirements
Be able to converse and advise top management on all their travel requests
Be a team player
Be flexible
Be energetic
Have excellent listening skills
Have a positive attitude
Able to work independently
Be organized
Have good administration skills
Have good attention to detail skills
Have good time management skills
Able to prioritize work load for the most urgent flight and travel requests

DUTIES:

Quote and confirm domestic, regional and international flights and land arrangements
Book and issue airline tickets on the Galileo GDS Reservation System
Access the BSP Link to process EMDs
Clear Galileo Q’s twice per day
Process quotations and confirmations on the Quicktrav Front Desk system
Supply concise travel itineraries
Confirm Business and Leisure travel
Processing own refunds
Process visa applications
Capturing of booking in Tourplan
Order Forex
Emergency phone to be manned on a rotation basis for a period of one week per consultant

KNOWLEDGE REQUIRED:

Must be in possession of a Galileo Certificate and sign on code
Must be fully au fait with Galileo Ticketing on the GDS
Ticketing and Fares knowledge – IT Fare knowledge would be an advantage
Automated Refunds via Galileo/BSP Link
A current BSP Certificate with an IATA code would be an advantage
Quicktrav Front Office System
Quicktrav Invoicing System
Galileo Smartpoint
Document Producer
Tourplan is advantageous
MS Windows and MS Office
Have a basic knowledge of travel accounting for invoicing purposes
Have an excellent understanding of airline terms and travel industry knowledge

SKILLS REQUIRED:

Exceptional service ethic
Excellent attention to detail
Excellent telephone manner
Excellent command of spoken and written English
Excellent organizational and administration skills

PREVIOUS WORK EXPERIENCE REQUIRED:

Minimum of 5 years’ experience as a Senior Travel Consultant

The successful candidate must be able to work under pressure, have attention to detail, must be accurate, customer focused, a positive outlook, excellent team player, committed, hardworking and eager to learn.

Please forward all CVs to charlee@broadhorizons.co.za

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