Sales Operations Manager

We are currently in search for a Sales Operations Manager for a luxury tour operator based in Sandton. 

KEY OUTPUTS:

  • Actively lead a team of Travel Specialists
  • Support the Direct Sales activities of the regional businesses (South Asia and South America)
  • Aggressively pursue direct sales targets as defined by the Group Sales Manager – Direct
  • Optimize Team performance through training, exposure, and feedback and quality assurance
  • Maximising the Teams’ understanding of the Commission Calculator Tool and drivers
  • Train and motivate Team to search for sales leads and prospects
  • Enhance, streamline and simplify the day to day operations of the Team 
  • Conduct regular one-on-one discussions with Team members
  • Continuous feedback and information sharing with the Group Sales Manager – Direct to ensure the alignment of process, sales methodology, reporting and sales force development across Teams; 
  • Ensuring consistency and best practice is documented and applied across the teams as approved by the Group Sales Manager – Direct
  • Setting up of ad-hoc sales initiatives and campaigns to drive focus areas of the business
  • Set examples for the Direct Sales Teams in areas of personal character, commitment, organizational and selling skills, and work habits 
  • Working closely with the other Sales Operations Managers – Direct as well as the Direct Administrative Assistant, acting as an overall Sales Operations team
  • Assistance with the setting up of the annual Direct Indaba. This includes flight co-ordination, communication, budget management, minuting of action items and any other assistance required depending on the Direct Indaba for that year
  • Point of contact for teams’ Staff Night and Educational Requests. Adherence of team members to these policies, as well as monitoring feedback time frames and updating of Educational reporting
  • Demonstrate ability to interact and cooperate with all employees 
  • Support the team on social media platforms and motivate team to maximize opportunities on social media
  • Assist with recruitment, contracting, training and mentoring of new Team members 
  • Ensure an effective and detailed handover should a Team member leave 
  • Impeccable governance of Team contracts
  • Monthly submission of direct sales reports, as determined by the Group Sales Manager – Direct
  • Ensure brand compliance of all “team” interactions

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

  • Microsoft Outlook with strong Excel skills
  • Travel and Tourism Diploma or Industry Experience
  • Knowledge of Tourplan, Maximizer, WETU, Social media platforms of Facebook, Instagram and , Blogs advantageous

SKILLS REQUIRED:

  • Good understanding of terms and conditions, product knowledge, third-party destinations, general knowledge, third party and  Product destinations
  • Understanding of E-Commerce systems (Booking platforms e.g. Take a lot)
  • Understanding of Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)
  • Computer – Microsoft Office Applications (Word, Excel, PowerPoint and Outlook)
  • Understanding of the Availability and Web Reporting Systems
  • GIS, WETU, Maximizer, Tourplan and ESS
  • Understanding of data and analyses done
  • Problem-solving skills
  • Excellent command of both spoken and written English (e.g. reporting)
  • Body language
  • Market knowledge (Understanding the markets e.g.: USA/Europe)
  • Sales process and methodologies 
  • Experiential creativity (Crafting experiences)
  • Ensure consistently good levels of guest/client delight
  • Understanding travel industry channel

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