Reservationist World Class Property Cape Town Southern Suburbs

Location: Cape Town
Salary R9, 000 to R10, 000 per month (dependant on experience)Yearly bonus
50 % contribution towards company medical aid

I am now in search of an exceptional Reservationist for the World Class award winning property based in Cape Town.
Scope and General Purpose:
To keep an updated, accurate record of all the reservations and their related correspondence
with the properties. To make reservations for the Group and to ensure and adheres to the companies Purpose and Values statement; “To give guest a
complete experience and perfect stay.
This Position will report directly to the Reservation Manager and General Manager of Sales and
Office Hours:
Mon – Fri Between 7am–6pm
Sat – Sun Between 8am–4pm
Pub Holiday Between 8am-4pm
Shifts: 7 am – 4pm / 8am – 5pm/ 9am – 6pm
*One weekend every month
Main Duties:
Must live and understand the Company’s Purpose and Values
To give guests a complete experience and a perfect stay by ensuring that all booking
are personalised and accurate and complete
To ensure all interaction with guests and agents is professional, warm, welcoming
and personalized
Make new or amend existing reservations on Semper (Our reservations system)
Ensure that as much info as possible is captured – Nationality, likes & dislikes, dietary
requirements, business source etc…
Ensure accuracy of details on bookings
Email properties to book additional activities, transfers & flights for guests.
Ensure the properties get back to the agent and cc the reservation team on all
corresponded if any between the property and guest/agent
To remind the properties to invoice the responsible person for activities.
To inform the property who needs to settle activities agent or guest directly
Credit controller will send an updated invoice and collect payment from Agents –
Please email her if you see outstanding payments not received 2 weeks and prior.
Read & respond to emails within two hour of receiving them.
Record details in bookings under remarks and relevant fields in the system in Semper
Attention to detail and accuracy on bookings is vital.
Answer telephonic queries in a courteous and professional manner. Record detail in
bookings under remarks.
Put payments through on various speed point machines on a daily basis.
Assist Credit controller by keeping a record of deposit due dates
Reservation to process credit card payments
Chase on details not yet received

Ensure that we have credit card details for all bookings in system
Properties to check day sheets on daily basis for correctness of details and change in
Semper if needed
Assist other properties with any queries on Semper.
Assist accounts with any queries and following up of payments especially direct
Ensure that general office admin is done, filing, barters, prize letters, STO
Must be able to work in a Team
Must be able to work under pressure
We need you to be a creative, passionate person that can be supportive and understanding
our Reservation team and sell the properties. You need to be confident on semper and built
healthy relationships with agents and direct guests. You need to be part of the Royal
Portfolio’s cult-like culture.
You need to be able to have healthy relationships with co-workers., remember you are part
of ALL the properties and you need to be able to stay calm and solve problems in conjunction
with the manager at each property if needed. Assist as much as possible as they might have
the guest with them at such time.
Should be physically healthy and well presented, well-read and knowledgeable about current
The best candidate should be physically healthy and well presented.
Character Traits
Honesty and Integrity
Accurate & Efficient
Professional Skills and Expertise
Challenges and Results
Time management
Work under pressure
Business and personal ethics
Flexibility and hard working
Passionate and expert
Mature and give attention to detail
Starting Date:
As soon as possible
5 + years’ experience working in a similar environment;
Hospitality or Marketing Diploma will be advantage

If this sounds like a challenge you are ready for and you meet ALL the requirements with the relevant experience and wish to be a part of this World Class organisation I would love to hear from you !!! Please email me your CV with details of two contactable references and a clear face photograph.

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