Reservationist 5 Star Private Island Seychelles

We are now in search for a Reservationist for a stunning 5* private island in the Seychelles.

PLEASE NOTE THAT APPLICANTS MUST BE BASED IN JOHANNESBURG

Job Summary:

To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for the resort. To ensure the accuracy of all reservations and to ensure exceptional guest service.

Minimum Requirements:

Matriculation certificate (or the equivalent)
Hotel Management Diploma would be an added advantage.
Minimum of 2 years experience in a similar position
Must be well spoken and possess excellent people, communication and organizational skills
Fully computer literate in MS Word, Excel and outlook
Understand and have a good working knowledge of OPERA
Have a thorough knowledge of policies and procedures regarding hotel reservations i.e. room types, rates, allocations and future availability, deposits, payment and cancellation policies and procedures

Key Responsibilities:

To be fully familiar with the short and long term availability of the property
To up sell wherever possible
To ensure that all telephone enquiries are handled politely and professionally and that your telephone technique etiquette and voice tone are appropriate
Ensure that all written (fax and email) reservation enquiries are professionally responded to within 4-6 hours
Effectively control and manage any overbooking situation, in accordance with the lodge overbooking process. To bring any overbooking situation to the attention of the Reservations Manager
Ensure all deposits are requested and pro-forma invoices timeously forwarded. Follow up on all voucher, guarantees and deposits
Ensure that all details for the following days arrivals are accurate and complete including reservations requests, rates and web availability updates, deposits and payments due etc.

If you meet the necessary requirements and experience I would love to hear from you. Please send me your CV with a recent face photograph and details of three contactable references. Due to the high volume of applicants, only those who are shortlisted will be contacted.

*NB: The successful candidate should be based in Lonehill or surrounding areas. This is a remote work position but will have to travel to Lonehill occasionally.*

Please forward all CVs to lwanda@broadhorizons.co.za

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