Relief Lodge Manager 5 Star Luxurious Tented Camp Timbavati

We are now in search for a Relief Lodge Manager for a 5 star tented camp in a private game reserve situated in Timbavati

KEY OUTPUTS:

Meet every guest and ensure they know who is looking after them
Ensuring all organizational requirements around delivering a unique company guest experience at the lodge is planned for and executed on a daily basis
Ensure our brand standards are always maintained in all areas that make up the guest experience
Represent the company brand in appearance and behaviour
Create an environment where the company culture is fostered
Innovate new ideas and ways to edge the brand and improve
Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
Ensure that training & development of staff is coordinated
Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
Ensure the comapny Hospitality DNA is known by all
Relief for the Lodge Manager and assistant lodge Manager when on leave
Hosting alternative nights
Assist in placing and monitoring of all lodge operational stock orders
Any other service and hospitality training as needed

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

At least 2 years relevant experience in a 5 star operation
Managerial experience key
Company Knowledge
Valid unendorsed SA drivers license essential

SKILLS REQUIRED:

MS office knowledge
Communication skills – with guests and fellow staff members
Lateral thinking ability
Initiative
Professional, courteous, hospitable to guests
Must be able to cope under pressure to meet guests needs
Leadership
Organizational abilities
Honest, have good integrity, proactive and driven person who has career ambitions
Good interpersonal skills
Passion for guest delight
Team player
Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others
Wine & Food experience preferred

PREVIOUS WORK EXPERIENCE REQUIRED:

Experience in the service industry especially in dealing with guests and staff
Managerial experience
Finance experience (understanding management accounts, capex)
HR Knowledge

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, this sounds like a challenge you are ready for I would love to hear from you. Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application.

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