Operations Manager Private Game Reserve Eastern Cape

We are now in search for an experienced Operations Manager for a private game reserve in the Eastern Cape.

Key responsibilities and accountabilities:

Control of Operational stock and Operational store room
Supporting Daily Lodge Operations
Ensure Lodge standards (BOPS) are trained and adhered to at all times
Management of staff uniform
Ensure lodge styling guides are updated at all times
Support reward and recognition program
Supporting responsible calendar events and celebrations
Performance management of staff reporting to you
Input in purchase of operational equipment
Regular revision of systems and procedures
Expect what you inspect – regular walkabouts
Financial management of allocated budget lines
Outline of ideal candidate profile:

Working as an Operations Manager, you need excellent organizational and people skills to ensure smooth running operations. The candidate will need to be very flexible to assist where and whenever required as he/she will be supporting the lodge management team. These competencies include the following requirements:

Personality

An outgoing, warm and friendly personality that is well presented
Positive attitude, Self-motivated, Confident and comfortable around people from all walks of life
Excellent communication and interpersonal skills (listening skills, verbal communication etc)
Good sense of humour

Specific Job Skills

Excellent guest relations abilities (including Effective influencing and negotiation skills)
Excellent guest/staff/lodge management skills
Excellent knowledge of Food & Beverage, Housekeeping and Front Office
Ability to work under pressure and to tight deadlines
Physical fitness to ensure you are able to work extended hours and possibly carry heavy items
Attention to detail
High energy levels & drive to get things done
Planning & organizing – plan activities and carry them through effectively
Initiative to look for ways of improving
Excellent people skills, especially motivating staff

Computer Skills

Good standard of IT and numeracy
Computer literate with excellent skills in Excel
Pastel and Semper or similar
Literacy and Numeracy
Fluent in English (speak, read and write)
Excellent literacy skills (writing of emails, viewing web pages)
Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports and interpreting graphs)

Commercial Skills

Commercial awareness – understanding the company
Understanding resources and suppliers
Stay up-to-date on Industry and World Developments
Evaluate and prioritize projects

Management Ability

Flexibility
Strong time-management skills
Demonstrable leadership and management qualities
Analysing and problem-solving skills

Qualifications and experience required

Matric or Grade 12 certificate would be an advantage
Hospitality / Hotel / Lodge Management related qualification would be an advantage
2 – 4 year experience in 5 star game lodges
Valid Code 8 Driver’s license
Valid PDP

Salary or salary guide & other package details or guide (pension, car etc)

Monthly Package depend on experience – R18,000 – R20,000
Food Allowance
Medical Aid
Provident Fund
Unfurnished Accommodation

Please forward CV to lwanda@broadhorizons.co.za

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