Operations Manager for a luxury 5 star Game Lodge based in Tanzania

We are currently in search of a Operations Manager for a luxury 5 star Game Lodge based in Tanzania . The ideal candidate must have 5 years experience to be approved for the work visa.

KEY OUTPUTS

  • Support General Manager in overall responsibility for the effect management and running of Lodge. To ensure the lodge and brand are taken to the next level of service standards
  • Assist General Manager in creating an environment where the Brand Standard is continuously met and visible throughout the daily functioning of the lodge
  • Ensure implementation and project management of Lodge annual strategy
  • Work with General Manager in driving community development projects in conjunction with the Africa Foundation
  • Assist in working with Regional Fleet & R&M Managers on developing and implementing projects in conjunction with the company’s Health & Safety standards
  • Work with Sustainability Manager on developing and implementing projects in conjunction with the company’s sustainability & Conservation strategy
  • Assist General Manager in hosting guests, agents, media and groups
  • Constantly evolving the guest experience to ensure we remain cutting edge and meet guests expectations
  • Oversee staff delight activities
  • Manage uniform issues and orders for all general staff. Ensure all staff are wearing correct uniform
  • Assist in organizing and coordinating bush functions/events
  • Assist in bush events equipment’s stock takes

 

SKILLS REQUIRED:

  • Energetic, proactive person with well-developed concept of the importance of providing a worldclass guest experience and the ability to provide that experience
  • Aware, evolved, energetic, compassionate, respectable and a strong leader
  • Open minded and able to think outside of the box
  • Excellent interpersonal skills and communication
  • Confidence in dealing with guests, agents & staff
  • Attention to detail
  • Diligence and self-motivation to meet deadlines
  • Willingness/ability to share information and teach and inspire others
  • Computer and financial skills
  • Previous guiding experience preferred
  • Good understanding of maintenance & fleet essential
  • Understanding and interest in sustainability

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