Operations manager FOH & F&B Seychelles

We are now in search for a Guest Service Operations Manager with strong Front of House and F&B experience for a luxury 5 star Island property in the Seychelles.  This role’s primary function is to maintain the service standards of the Island through on the floor management and supervision. It requires the individual to be very interactive with guests and ensure that their stay at the island is exceptional in every aspect of guest service. The role requires an extremely high level of attention to detail, huge initiative and innovative thinking. The person should be energetic and exude a passion for their role.

The responsibilities defined below and include, but are not limited to the following:

· The management of the service and offering

o The management of Front Office and F&B departments according to the defined service standards

o Maintain and develop the Island offering in the aforementioned departments

o Conceptualizing processes, services and products offered on the Island always doing so within the parameters of the essence of our amazing and very unique product

o Maintaining operational standards and procedures

o Always striving to exceed the expectations of the guests

o Management of the detail

 

· The management of the staff

o Development of the operations organisational structure

o Appointment and administration of the operations staff

o Continuous training, monitoring and improvement of the standards throughout the operations departments

o Management of the overall staff welfare and development and meeting reasonable expectations of the operations staff

o Managing succession planning of the operations staff

 

· Systems and budgetary control

o The management and development of the financial systems and controls in the operations departments

o Implementation and management of the annual operational and capital expenditure budgets in the operations departments

o Management of the monthly operations budget per department

o Taking responsibility for fixed and operational assets allocated to all service areas

o Management of ordering, storing, issuing and controlling of all relevant stocks on the Island

o Management of orders within the budgets and systems developed for the Island

o The production of daily revenue for the accounting system

 

The successful candidate must have a minimum of 5 years, 5 star luxury, high end experience in a similar role.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with tasks at hand, be decisive and adaptable. If you have the knowledge, skills and required experience and this sounds like a challenge you are ready for, I would love to hear from you. Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application

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