Operations Manager 5* World Class Island Resort Bahamas

We are now in search for an Operations Manager for a brand new world class 5* resort in the Bahamas.

Key responsibilities and duties:

Control of Operational stock and Operational store room
Supporting Daily Resort Operations
Ensure resort standards are trained and adhered to at all times
Management of staff uniform
Ensure resort styling guides are updated at all times
Support reward and recognition program
Supporting responsible calendar events and celebrations
Performance management of staff reporting to you
Input in purchase of operational equipment
Regular revision of systems and procedures
Expect what you inspect – regular walkabouts
Financial management of allocated budget lines
Outline of ideal candidate profile:

Working as an Operations Manager, you need excellent organizational and people skills to ensure smooth running operations. The candidate will need to be very flexible to assist where and whenever required as he/she will be supporting the resort management team. These competencies include the following requirements:

An outgoing, warm and friendly personality that is well presented
Positive attitude, Self-motivated, Confident and comfortable around people from all walks of life
Excellent communication and interpersonal skills (listening skills, verbal communication etc)
Good sense of humour
Specific Job Skills
Excellent guest relations abilities (including Effective influencing and negotiation skills)
Excellent guest/staff/lodge management skills
Excellent knowledge of Food & Beverage, Housekeeping and Front Office
Ability to work under pressure and to tight deadlines
Physical fitness to ensure you are able to work extended hours and possibly carry heavy items
Attention to detail
High energy levels & drive to get things done
Planning & organizing – plan activities and carry them through effectively
Initiative to look for ways of improving
Excellent people skills, especially motivating staff
Computer Skills
Good standard of IT and numeracy
Computer literate with excellent skills in Excel
Pastel and Semper or similar
Literacy and Numeracy
Fluent in English (speak, read and write)
Excellent literacy skills (writing of emails, viewing web pages)
Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports and interpreting graphs)

Commercial Skills
Commercial awareness – understanding the company
Understanding resources and suppliers
Stay up-to-date on Industry and World Developments
Evaluate and prioritize projects
Management Ability

Strong time-management skills
Demonstrable leadership and management qualities
Analysing and problem-solving skills

Qualifications and experience required

Matric or Grade 12 certificate would be an advantage
Hospitality / Hotel / Resort Management related qualification would be an advantage
2 – 4 year experience in 5 star game lodges/hotels/resorts
Valid Drivers license
Valid Passport

If you feel you are ready for this challenge and have the experience and skills required above, we would love to hear from you. Please only apply if you meet the above requirements. The successful candidate should be assertive, be initiative and be a quick thinker with the ability to work under pressure. Please forward your updated CV in MS Word format along with details of at least 3 contactable references.

Please forward all CVs to lwanda@broadhorizons.co.za

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