LODGE MANAGER or MANAGEMENT COUPLE for a beautiful 5 star lodge in Rwanda.

We are now in search for an experienced and talented LODGE MANAGER or MANAGEMENT COUPLE for a beautiful 5 star lodge in Rwanda.

Job Summary

Manage the assets of the company. Be an Ambassador at all times. Initiate and nurture strategic contacts with agencies and outside providers to assist with logistical matter to create a preferred and smooth experience for our guests such as airport access, transportation, tour operators and other entities. Function as the Strategic Business Leader of the Operations. Operations meet the brand’s target customer needs, ensure Colleague satisfaction, focus on growing revenues and maximize financial performance. Responsible for the implementation of  Standards, Business Ethics guidelines and ethical conduct at all times.

Key Duties and Responsibilities

  • Develop, design, implement experiences
  • Create local and international collaborations with partners to enhance offerings
  • Inspect competition to develop strategy in how to improve the lodge, maintain innovation and top tier reputation locally and internationally.
  • Fulfill all relevant environment, health and safety procedures, to ensure the highest standards for the work environment.
  • Nurture and establish smooth relationships between the Rwandan Government entities and private institutions.
  • Ensure assets are well kept and maintain them in accordance with Company standards to preserve and increase their value.
  • Manage and coordinate security in the lodge to ensure the safety of our guests and Colleagues, always maintain security at the highest level possible.
  • Maintain contact and establish relationships with guests, Colleagues, suppliers and other parties
  • Create different touch points in conjunction with nature, community and products that are part of a green and sustainable initiative.
  • Lead the team to achieve their goals by developing Colleagues, encouraging teamwork, facilitating excellence at all times.
  • Assign all Colleagues KPI’s and side duties in line with their job description and duties. All KPI’s have to be assigned by December for the following year with mid-year review appraisal.
  • Support the HR department in ensuring effective HR administration systems, payroll processing and training.
  • Ensure that the annual Colleague Engagement Survey is distributed based on corporate guideline followed by an action plan which is then shared with the whole team to improve satisfaction and wellbeing.
  • Coach Colleagues to monitor and improve performance. Be accountable for successful performance.
  • Meet Colleagues on regular bases to understand needs and follow up on, including: coaching, training and disciplinary action.
  • Ensure service, technical skills and leadership training occurs throughout Operations to support successful operations.
  • Ensure training plan is issued on quarterly basis.
  • Ensure all training records are issued, compiled, filed and stored based on company standard process.
  • Understand the Management Agreement and ensure decisions are made in accordance to the agreement.
  • Establish a business relationship with owner and support the relationship between the company and the owner.
  • Compile and submit annual budget for the lodge. Continuously monitor daily performance to deliver a healthy financial year.
  • Deliver annual cost efficiencies to drive improved performance of the lodge and the return on investment.
  • Create marketing plans and budgets in conjunction with operating plans to enhance nature resort revenue and exposures follow the compliant to the brands’ expectations.
  • Ensure all contracts issued by the lodge are complaint with the company procurement guidelines.
  • Ensure all legal, tax and other requirements are followed, respected in a timely manner and in line with structural standpoint (certificates, licenses, fire, security, sanitation etc.).
  • Provide detailed up-to-date five year Capex, following corporate guidelines.
  • Ensure all areas are in strict compliance with internal audit requirements. Ensure all audits are scheduled based on fire, safety and other standards. Always followed by a detailed action plan with designed timelines and responsibilities.
  • Provide timely and accurate analysis of budgets, financial reports and financial trends.
  • Create and implement P&P to ensure fulfilment of legislative procedure requirements and alignment to Global Company standards, regulations and procedures.

Skills, Experience & Educational Requirements

  • Extensive knowledge of hotel/lodge Operations and operating strategies
  • Solid knowledge of rooms as well as food and beverage concepts and sales strategies
  • Knowledge of revenue management and marketing strategies
  • Retail merchandising skills
  • Knowledge of purchasing, inventory controls, supplies and equipment
  • Knowledge of governmental regulations and safety standards
  • Strong organizational skills and strategic planning skills
  • Ability to effectively manage labor productivity
  • Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
  • Ability to use standard software applications and hotel systems
  • Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly
  • Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
  • Ability to take constructive action without relying on directions from others
  • Ability to network and build relationships in order to grow the business
  • Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
  • Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
  • Strong problem-solving skills; encourages new innovative solutions when appropriate
  • Strong communication skills (verbal, listening, writing)
  • Strong customer and Colleague relation skills

Education or Certification

  • High School Diploma or equivalent required; Bachelor’s Degree preferred

Previous Experience Required:

  • At least 5 years as Lodge Manager of leading 5* establishment
  • Minimum 10 years working in lodge environment

The successful candidate should have exceptional leadership qualities, have the ability to work under pressure. The ideal candidate would be someone who is goal orientated, passionate about hospitality and have a passion for working in the bush. If you take priority in guest satisfaction, meet all the above requirements and have the relevant experience, we would love to hear from you. Please forward your updated CV in MS Word format along with details of 3 contactable references and a letter motivating your application.

Due to the high number of applicants, only those shortlisted will be contacted.

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