Lodge Manager 5 Star Super Luxurious Game Lodge KwaZulu Natal

We are now in search for a Lodge Manager for this extremely luxurious 5 star lodge in the north of KwaZulu Natal

Key Outputs:

• Meet every guest and ensure they know who is looking after them
• Ensuring all organizational requirements around delivering a unique guest experience at the lodge is planned for and executed on a daily basis
• Ensure our brand standards are always maintained in all areas that make up the guest experience
• Represent the company brand in appearance and behaviour
• Create an environment where the company culture is fostered
• Innovate new ideas and ways to edge the brand and improve
• Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
• Ensure that training & development of staff is coordinated
• Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
• Ensure the company hospitality DNA is known by all
• Relieve for the General Manager when on leave
• Hosting alternative nights
• Taking the lead on groups
• Oversee the water bottling plant

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

• At least 3 years relevant experience in a 5 star operation
• Some form of managerial experience
• Company Knowledge
• Valid unendorsed SA driver’s license essential.

SKILLS REQUIRED:

• MS office knowledge is a requirement
• Communication skills – with guests and fellow staff members
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests’ needs
• Leadership
• Organizational abilities
• Honest, have good integrity, proactive and driven person who has career ambitions
• Good interpersonal skills
• Passion for guest delight

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Previous front of house, managerial experience

If you meet all the above requirements, willing to relocate and have a passion for working in the bush, we would love to hear from you. Please forward your CV, details of at least 3 contactable references and a letter supporting your application. Due to the high number of applications, only those that are shortlisted will be contacted.

Please forward CV to lwanda@broadhorizons.co.za

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