Lodge Manager 5 Star Luxurious Safari Lodge Mpumalanga

We are now in search for an experienced and passionate Lodge Manager to oversee the daily operations of luxurious 5 star safari lodge in Mpumalanga.

The main purpose of the Lodge Manager is ensuring that service standards and quality are upheld. Reporting directly to General Manager and working hand-in-hand with the Maintenance Manager, the Lodge Manager will be critical in ensuring that the lodge’s operational team meets its goals of efficiency and customer satisfaction. The ideal candidate is a born leader with over 5 years of experience in a leadership role in the luxury hospitality industry. We are looking for a quick-thinking problem-solver with the drive to continuously improve both the guest and the staff experience; a logical individual with the financial prowess to ensure the property runs in a cost effective manner, within agreed budgets. Candidates should possess strong business acumen with excellent interpersonal skills, to act as the point of contact between management, employees and customers.

Specific responsibilities will include, but will not be limited to:
• Integrating sustainability throughout operations
• Ensuring ultimate guest relations in the lodge and making certain that personal attention levels are
• Managing and training staff
• Maintaining the highest standards of operations
• Carrying out effective financial management through direct annual property budgeting processes
and control of costs thereafter
• Overseeing and coordinating the property’s risk management
• Coordinating annual property capital projects
• Executing effective human resources practices
• Actively participating in the property’s community development programmes
• Representing the property externally
• Driving the broader goals of the company, in terms of the property, by developing and
implementing Strategic Management Plans

The ideal candidate would possess:
• 5+ years of experience in the high-end luxury hospitality industry
• Solid financial acumen
• Excellent management ability and communication skills
• A clear understanding of labour law and disciplinary procedures
• A developmental approach to staff and succession planning
• An understanding of all operational procedures, e.g. housekeeping and maintenance
• A personal commitment to conservation
• The ability to innovate and embrace change
• A mentoring leadership style, promoting learning and development throughout the organization
• A service orientated approach with a flexible, positive attitude to guests’ requests
• A sense of self-motivation, collaboration and adaptability, combined with a passion for creating
unforgettable guest experiences

If this sounds like a challenge you are ready for and are eager to join a lodge with the vision to be one of the best then we would love to hear from you. The successful candidate should be hard-working, initiative, passionate about guest satisfaction and must be very hands-on. Please only apply if you meet the above requirements and are willing to relocate. Please forward your CV in MS Word format along with details of at least 3 contactable references.

To apply please forward your updated CV to charlee@broadhorizons.co.za

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