Lodge Management Couple- 5 star World Renowned Lodge Tanzania

I am in search of a driven, passionate and dedicated Lodge Management Couple with a proven track record this World Class privately owned 5 star lodge in Tanzania

Lodge Manager- Front of House

Responsible for the day to day operations of the Lodge in all departments. Conducting staff meetings, assisting in financial aspects of the lodge, purchase authorizations, personnel issues and liaison with the reservations office. Assist where necessary in the bar, housekeeping, reception. Report to the owners.

•    Oversee check-in and check-out of guests and rooming allocation
•    Work closely with the reservations office based off property
•    Hosting, arranging and execution of guest activities
•    Ensure guest accounts are administered effectively, and payments processed
•    Manage multi-currency petty cash and cheque payments, sending authorizations to the bank
•    Oversee housekeeping, laundry and kitchen – monitor stock and standards, and cleanliness
•    Ensuring the highest quality guest experience
•    Liaise professionally and effectively with guests by being a familiar presence and support to them during their stay
•    Ensure a smooth arrival and departure experience, co-ordinate and manage guest transfers
•    Check flight schedules daily and reconfirm transfers/flights with transfer companies and other lodges
•    Find ways to make every day different and create unique experiences for each guest – be flexible in the planning of a guests stay
•    Manage the service delivery from all departments, particularly quality and speed of service especially in the kitchen and housekeeping
•    Communicate environmental and community goals to guests through the Foundation
•    Manage and co-ordinate the Spa – communicate bookings to the therapists once booked with clients
•    Work closely with and assist our Financial Company – send weekly financial information
•    Manage the lodge gift shop – stock control, liaising with owner with regards to orders and sales
•    Try to ensure all guests leave happy, even those who arrive unhappy or have problems during their stay
•    Monitor guest feedback and send to the Directors for review. Advise management and sales teams of any problems during a guest’s stay, or particularly good guest feedback
•    Host agent and tour operator visits or site inspections and give feedback to owners as well as reservations office and marketing company
•    Ensure a high food and beverage quality – give feedback to the Head chef and F & B manager with regards to service issues and food.
•    Source local and international products and items a cost-effective manner, working with our import and export companies
•    Manage the supply chain and oversee ordering and procurement
•    Manage and control stocks
•    Ensure the guests have the finest dining experience and create unique private dining experiences
Back of House Manager – Overall responsibility of ensuring the BOH engine provides support to the Lodge by streamlining systems and procedures:

  • Responsible for the day to day back of house operations of the Lodge
  • Involvement in the budget and planning of lodge building, renovation and upgrade projects
  • Continual evaluation, adjustment, training and introduction of systems, procedures and operating parameters.
  • Ensuring cost effective systems are put in place for the smooth operation of all camps
  • Identifying suppliers and other key partners and establishing relationships
  • Selecting and acquiring operating equipment as required
  • Assessing and training staff, and recruiting as necessary
  • Understanding all the technical equipment in order to effectively communicate with installers regarding issues which may arise
  • Train staff on all relevant systems and ensure these are adhered to
  • Ensuring stock control (ordering, receiving and stock takes) are carried out with accuracy
  • Maintain Petty Cash and register for all companies and submit reports to company accountants.
  • Managing and maintaining the state of the property and its operating equipment
  • Ensuring high value equipment is correctly serviced and maintained, including vehicles, generators, electrical equipment, IT equipment, inverter & battery system, pumps, solar, water, sewerage, air conditioners and laundry
  • Ensure rooms are well maintained and presented, with all aspects vital to guests functioning properly
  • Month end reporting and regular communication to directors
  • Work closely with and assist our Financial Management company
  • Basic to intermediate understanding of mechanics, electricity, IT & Wifi systems and water systems.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for, I would love to hear from you.

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