We are now in search of a Lodge Anchor for this 5 star, World Class, privately owned Game Lodge in the Madikwe.

The main purpose of the Lodge Anchor is to assist the Lodge Manager in managing the lodge and to thereby create a profound guest experience, in line with the service vision and creative concepts of the Lodge. The assistant lodge manager is responsible to the lodge manager for this.

It is the responsibility of the Lodge Anchor to monitor hospitality service, maintenance, gardening and housekeeping standards within the lodge.

In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodges need to be monitored so that they run in a cost effective manner, within the agreed budget, in a manner which is conducive to positive inter-personal relationships between staff, and at a superior level of efficiency.

The Lodge Anchor is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis.

In broad terms the Lodge Anchor oversees the following key performance areas:

Management and training of the lodge staff in line with our Standards of Excellence

Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained

Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded

Effective financial management through the administration of orders and effective stock control

Effective communication and maintenance of lodge relations

Management of the night porters

As such the person applying for this position needs to have:

A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well recognized five star hotel or world class lodge, as an assistant manager

Exceptional Food and Beverage knowledge

Financial management ability

A hardworking, co-operative manner

High standards of service excellence and a passion for the industry

Attention to detail

Exceptional English and a second language would be preferable

Good computer literacy

Excellent management ability and communication skills

A clear understanding of basic labour law and disciplinary procedures

A developmental approach to staff

Assertiveness, patience and good organizational skills

Understanding of housekeeping and maintenance procedures

An awareness of developments within the food and lodge industries, as well as international trends in hospitality

If this sounds like a challenge you are ready for, you meet the expected requirements outlined, you have the experience and are passionate about guest delight and delivering World Class Service I would love to hear from you. Please email your CV to together with a letter of motivation, a recent face photograph and details of three contactable references.

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