I am now in search for an Assistant Lodge Manager for this 5 star luxury Lodge in Western Cape

I am now in search for an Assistant Lodge Manager for this 5 star luxury Lodge in Western Cape

Key Outputs:

  • Meet every guest and ensure they know who is looking after them
  • Ensuring all organizational requirements around delivering the perfect guest experience at the Lodge is planned for and executed on a daily basis
  • Ensure our brand standards are always maintained in all areas that make up the guest experience
  • Represent the company brand in appearance and behaviour
  • Create an environment where the company culture is fostered
  • Innovate new ideas and ways to edge the brand and improve
  • Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
  • Ensure that training & development of staff is coordinated
  • Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
  • Relieve for the General Manager when on leave
  • Hosting alternative nights
  • Taking the lead on groups

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

  • At least 3 years relevant experience in a 5 star operation
  • Company Knowledge
  • Valid unendorsed SA drivers license essential

SKILLS REQUIRED:

  • MS office knowledge
  • Communication skills – with guests and fellow staff members
  • Lateral thinking ability
  • Initiative

Professional, courteous, hospitable to guests

  • Must be able to cope under pressure to meet guests needs
  • Leadership
  • Organizational abilities
  • Honest, have good integrity, proactive and driven person who has career ambitions
  • Good interpersonal skills
  • Passion for guest delight

PREVIOUS WORK EXPERIENCE REQUIRED:

  • Experience in the service industry especially in dealing with guests and staff
  • Previous front of house, managerial experience

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, if this sounds like a challenge you I would love to hear from you. Please send me your CV with an updated face photograph, details of three contactable references and a letter motivating your application.

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