I am currently searching for an Assistant General Manager for an INTERNATIONAL AWARD WINNING 5 STAR property located in Kenya

I am currently searching for an Assistant General Manager for an INTERNATIONAL AWARD WINNING 5 STAR property located in Kenya.

Key Outputs

  • Support General Manager in overall responsibility for the effect management and running of the Lodge. To ensure the lodge and brand are taken to the next level of service standards.
  • Assist with strategic relationships with the National Parks Authorities, Agents, Staff, Unions, Neighbors & Communities
  • Ensure implementation and project management of the Lodge annual strategy
  • Work with General Manager in driving community development projects in conjunction with the Foundation
  • Assist in working with Regional Fleet & R&M Managers on developing and implementing projects in conjunction with the company’s Health & Safety standards.
  • Work with Sustainability Manager on developing and implementing projects in conjunction with the company’s sustainability & Conservation strategy.
  • Get involved and assist with the company life activities, Staff delights, motivation
  • Support General Manager in budget creation, management and control
  • Overall responsibility for implementing service and hospitality training plan at lodge, including
  • Butler training
  • Housekeeping training
  • Any other service and hospitality training as needed
  • Assist in placing and monitoring of all lodge operational stock orders
  • Oversee and develop guest delight activities
  • Work with General Manager and Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored
  •  Work directly with head of housekeeping, butlers, camp managers and General Manager to ensure the Lodge and Service standards are maintained at all times and ensure costs and budgets are managed and not exceeded.
  • Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting
  • Hosting all guests Agents and Media, large events (groups, weddings, wine cellar)
  • Assist with daily guest information and requirement to ensure an extraordinary guest experience and help creating daily guest delights.

 

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

  • At least 5 years Management Experience in a 5 star operation
  • Hospitality and Service Training Experience
  • Hospitality/ Business degree beneficial

 

SKILLS REQUIRED:

  • Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
  • Aware, evolved, energetic, compassionate, respectable and strong leadership skills.
  • Open minded and able to think outside of the box
  • The ability to motivate and inspire yourself and others.
  • Excellent interpersonal skills and communication
  • Eager to learn and develop management and leadership skills to find progression in the succession planning of the Lodge.
  • Attention to detail
  • Diligence and self-motivation to meet deadlines
  • Willingness/ability to share information and teach and inspire others
  • Good Computer and financial skills
  • IT experience beneficial
  • Food and Beverage experience is a must
  • Understanding and knowledge of the  culture

PREVIOUS WORK EXPERIENCE REQUIRED:

  • Experience in the service industry especially in dealing with high profile guests and managing your team
  • Previous experience in managing a five star operation

Email CV to daylin@broadhorizons.co.za

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live in Kenya I would love to hear from you.

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