Guest Relations Officer

We are in search of a really dynamic and passionate Guest Relations officer for a privately owned 5 star luxury lodge in the Sabi Sands.  

KEY OUTPUTS:

  • Do all meet and greets of guests
  • Ensure extraordinary guest experience for every guest at Lodge
  • Develop sound relationships with the staff at head office as well as staff from our other lodges.
  • Ensuring inter-lodge communications when guests move on to another lodge within the group
  • Assisting with preparing Welcome Notes and Indemnities, as required
  • Host guest, agents, media and groups as required by business levels
  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Analyze customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipate their unspoken ones5 VST
  • Expect and react promptly to guests requirements and inquires
  • Actively listen and resolve guests complaints
  • Coordinate and manage communication between guests and staff and follow up to ensure acceptable service standards

SKILLS REQUIRED:

  • Proven supervisory skills with experience in dealing with staff
  • Ability to co-ordinate day to day operations
  • 3 5 years tourism/hospitality experience

PERSONAL ATTRIBUTES:

  • Good interpersonal skills
  • Sense of urgency
  • Passionate about guest delight
  • Diligence and self-motivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others
  • Should be extremely guest focused

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, if this sounds like a challenge you are ready for and you are able to relocate to Mozambique, I would love to hear from you. Please email your updated CV with a recent face photograph, details of three contactable references and a letter motivating your application.

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