Guest Relations Liaison for luxury 5 star Boutique Hotel

Location: Stellenbosch

I am in search of a Guest Relations Liaison for this world class 5 star Boutique Hotel situated in Stellenbosch.This is the ideal opportunity for someone who is passionate about hospitality and delivering World Class Service to our Guests.
A formal qualification with some hospitality front of house experience is what I am in search of. Ideally candidates that are fluent in languages other than English or Afrikaans would be ideal.
Upon appointment, duties would include (but not limited to) the following;
• Meet and greet guests
• Creating itineraries for guests on request based on their preferences and specifications
• Scheduling of Activities for guests or any other related requests
• Handle all duties that seeks guest attention i.e. guest comments, complaints, service requests etc.
• Communicate important information through to all relevant departments and check up that it is being followed though
• Assisting in Front office with checking in and checking out guests
• Ensuring that all accounts get checked daily and correct admin procedures are being followed by the whole team
Duty management

This is an amazing career opportunity to work at one of the best properties in the country, an opportunity where you really can develop your career in this 5 star World Class Boutique Hotel.
You will be required to work shifts and this is a Live out position so you must have your own transport.
If your skills and experience meets the above requirements, I would love to hear from you. Please send me your CV in a word format, and ensure to include a clear, professional face photograph with details of two recent contactable references

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