Guest Experience Host 5 Star Award Winning Private Island Seychelles

We are now in search for an outgoing, dynamic Guest Experience Host for an award winning 5 star private island in the Seychelles

KEY OUTPUTS:

Do all meet and greets of guest

Ensure extraordinary guest experience for every guest on the property

Host guest, agents, media and groups as required by business levels

Ensure and provide flawless, upscale, professional and high class guest service experiences

Analyse customer feedback and provide strategic direction to continuously improve overall rating

Respond to guests needs and anticipate their unspoken ones

Expect and react promptly to guests’ requirements and inquires

Actively listen and resolve guests’ complaints

Coordinate and manage communication between guests and staff and follow up to ensure acceptable service standards

SKILLS REQUIRED:

Proven supervisory skills with experience in dealing with staff

Ability to co-ordinate day to day operations

3 – 5 years tourism/hospitality experience

PERSONAL ATTRIBUTES:

Good interpersonal skills

Sense of urgency

Passionate about guest delight

Diligence and self-motivation to meet deadlines and keep on top of your job

Willingness/ability to share information and teach and inspire others

Should be extremely guest focused

If you have the knowledge, skills and required experience, this sounds like a challenge you are ready for and would love to live on a super luxurious island, I would love to hear from you. Please send me your CV with recent face photograph, details of three contactable references and a letter motivating your application.

Please forward CV to lwanda@broadhorizons.co.za

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