Groups and Incentives Sales Manager

We are currently in search for a VIBRANT AND ENERGETIC Groups and Incentives Sales Manager for a tour operaing company based in Sandton, Gauteng . 

KEY OUTPUTS:

Clients Guests and Suppliers

  • Communication with all relevant parties (Manager, clients, travel consultants, sales teams and lodges) about all developments with regards to guests and guest feedback
  • Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
  • Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the team
  • Actively work at improving information flow to all key partners
  • Assess and continually improve sales process
  • Assess and continually improve sales and marketing materials required to grow and drive business.
  • Actively support market sales managers and representatives to grow business in long term
  • Specifically tailor and cater for the multi-channel and markets we actively seek groups business.
  • Continuously striving to ensure that relationships with clients, consultants, suppliers, sales teams and Lodges remain strong, open and transparent
  • Ensure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondence
  • Assisting consultants in advising clients on all product related queries
  • Managing quality control process on all reservations queries and issues, accurately, efficiently and timeously
  • Actively handle files
  • Manage and maximize margins for the entire team looking to achieve agreed budgeted margins
  • From time to time be available to meet with international clients, host dinners, site inspection and /or host educational and attend trade shows
  • Streamline booking process for groups establishing best operating practices for the teams in its working environment
  • Negotiate preferential rates with suppliers and specialised terms for group bookings
  • Implement secondary buying with the groups team to increase
  • Must be able to do on-site inspections with Clients and assist with traveling groups

Finance

  • Manage costs in line with revenues and budgets effective to ensure a profitable business units
  • Set Revenue targets and forecasts
  • Ensure through strong commercial focus that all files are profitable and that margins remain in line with  guidelines and immediately bring to attention of Regional Manager touring any errors resulting in loss of margin through consultant or supplier error
  • Month end processes and procedures to be complete accurately and timeously complying too the month end time table
  • Support and communicate with accounts teams to ensure debtors are collected timeously and inform Regional Manager Touring and Sales Director/Sales Manager of any potential bad debt

People 

  • Managing a team of groups consultants
  • Manage staff and lead by example
  • Empowerment, training, motivating and performance conversations in conjunction with your team leader
  • Ensuring personnel files are kept up to date
  • Interviewing and hiring new staff in alignment with HR toolkit
  • Promote team work within the internal teams with focus on other reservations teams, sales teams, product/rates teams and finance
  • Stay connected with all homeworkers
  • Performance conversations in relation to general performance issues should they arise
  • Hold annual performance appraisals as outlined in HR toolkit with all team members
  • Manage team leave schedules and working hour rosters including emergency duty rosters
  • Distribution of incoming enquiries to the team ensuring capacity is maximized, ensuring that the workload is spread equally and ensuring that our standard turnaround time is always maintained
  • Monthly team meetings
  • Attend all training sessions on 3rd party 
  • Hands on management and checking of VIP files to ensure all quality control  measure and smooth operation of the itinerary pre trip and during trip
  • Ensure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring
  • Training and development
  • Industrial Relations (IR)
  • Training on Human Resources Policies and Procedures (e.g. grievances and disciplinary process)
  • Salary negotiation
  • Understanding cost to company
  • Understanding employee benefits and leave entitlement
  • Motivation and coaching 
  • Operational management (people)
  • Operational management (tools & equipment)
  • Leading geographically dispersed team

SKILLS REQUIRED:

  • Good understanding of terms and conditions, product knowledge, general knowledge, third party and Product destinations
  • Understanding of travel industry channels
  • E-commerce (Booking platforms e.g. Take a lot)
  • Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)
  • New business development
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
  • Relevant understanding of Business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies
  • Problem-solving skills
  • Negotiation skills
  • Experiential Creativity (Crafting Experiences)
  • Yielding 
  • Guest/Client Delight
  • Financial analysis, modelling and management

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