General Manager(single or couple) 5 Star Luxurious Exclusive Private Lodge Zanzibar

We are now in search for a General Management couple/single individual for this extremely luxurious 5 star world class private island lodge in Zanzibar.

BACKGROUND
This particular island is one of our flagship properties in East Africa.
The Island is the ultimate barefoot luxury lodge experience. The ideal individual or couple for the position, will be detail orientated, passionate about guest delight and enjoy guest interaction. Furthermore they would be strong in working in a multi-cultural environment, and enjoy staff motivation and development. As it is an island, a good knowledge of maintenance is important. Conservation and sustainable development are a core element to Mnemba Island and the ethos of the business. The ideal candidate/s would have a passion and interest in this area of work.
The ideal candidate(s) must also be a very strong verbal and written communicator(s). Since this island is a flagship property, maintaining and building relationships with repeat guests, tour operators and a variety of internal and external stakeholders is vital.
A worldly individual/couple with experience from other island/coastal destinations would be ideal.

KEY OUTPUTS:
Island Management

Overall management for the island, including operations, conservation, R&M, kitchen, financial
Direct line management responsibility for the Mnemba senior management team and indirectly for a team of 60 staff located on the island (and possibly Stone Town)
Budget and forecast creation, management and control in conjunction with the Lodge Administrator and the Regional Finance Manager. Management of the lodge CAPEX programs
Human resource management and staff development
Infrastructure – development and maintenance of all infrastructure (bandas, water, electricity desalination plant, boats, etc)
IT – maintenance IT on the island
Security – island security, emergency response and fire control
Healthcare – reviewing healthcare facilities and evacuation arrangements
Environmental health – waste, sanitation, mosquito and pest control
Logistics and procurement – mainland and island based activities
Third party contractors – control of building contractors and professional advisers
Government – liaison with local, regional and national Government and relevant stakeholders in conjunction with the Government Relations Manager. Compliance with local licensing, permits etc.
Conservation – management of the Community and Conservation Officer in conservation and community projects and partnerships arrangements, including iconic projects such as the green turtle conservation and Ader’s duiker population
Water sports – direct line management and support for diving and water sports team to ensure that the guest activity experience is maintained and improved upon
Sustainability – responsible for ensuring sustainability targets are met and improved upon year on year
Risk Assessment – ensure lodge is risk assessment compliant
Safari shop – manage the safari shop manager in conjunction with the regional trainer and group safari shop management team
Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories about the island are distributed and that the island maintains a strong presence in internal comms (Bateleur Mag, etc)

Hospitality:
Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the island – this includes guest delights, accommodation, food, staff, activities
Building relationships with new and repeat guests
Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property.
Ensure lodge to do lists are actioned and completed (within budget)

Stone Town Office:
Direct line management for Zanzibar Office Manager
Oversight of ground handling operations
Ensure Zanzibar ground handling guest experience is in line with company brand standards.
Maximise efficiencies in procurement

KNOWLEDGE REQUIRED

At least 3 years Management Experience in a 5-star boutique operation
Hospitality and Service Training Experience
Prior water sports and diving experience a plus

SKILLS REQUIRED:

Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
Passionate about sustainable tourism and conservation
Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
Unrelenting attention to detail and high standards
Structured manager with experience of leading diverse teams
Practical with some experience of island and boat maintenance
Open minded and able to think outside of the box
The ability to motivate and inspire yourself and others
Excellent interpersonal skills and communication
Competent financial and IT skills
Fluent in English essential. Other European languages and Kiswahili are beneficial

The successful candidate(s) should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, this sounds like a challenge you are ready for I would love to hear from you. Please send me your CV(s) with a recent face photograph(s), details of three contactable references and a letter motivating your application(s).

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