GENERAL MANAGER

We are currently in search of THE MOST
VIBRANT AND PASSIONATE GENERAL MANAGER for a very exclusive Boutique Hotel
located in Placencia, Belize .

As the General Manager, you will be
fully responsible for everything that occurs within the hotel. You will be
responsible for ensuring all standards within the property are met and guests’
expectations are exceeded. Your job will include managing all segments of
the hotel including accommodations, food and beverage, human resources,
housekeeping, maintenance and guest services. You will be in charge of
employees, finances, customer service, promotions, and quality control. Typical
job duties include holding morning briefings with employees and keeping them
accountable, interacting with hotel guests and checking on necessary supplies
in various sectors of the hotel. Your role is to facilitate an enjoyable
and smooth guest experience and to generate sales and revenue for the
hotel. 

 
 
DUTIES AND RESPONSIBILITIES:
 As the General Manager, you must have a broad vision of the hotel as well
as an attention to detail. From knowing the number of guests in-house on any
given day, to recruiting, hiring and training new staff members. As the General
Manager, you must keep track of all aspects of running the hotel.

Operations:

  • Create bi-weekly work schedules
  • Oversee product stocking and
    inventory
  • Meet/greet customers on arrival
    and departure 
  • Develop  improvement actions
    – carry out costs savings
  • Regular visits to guests to ensure
    all is well during their stay
  • Work with the team, maintain a
    clean and tidy hotel at all time
  • Assist with procurement of
    operating supplies and equipment
  • Coordination with HODs for the
    execution of all activities and functions
  • Contracting with third-party
    vendors for essential equipment and services
  • Be accountable for
    responsibilities of HODs and take ownership of all guest complaints
  • A strong understanding of P&L
    statements and the ability to react with impactful strategies
  • Manage and develop the Hotel
    Executive team to ensure career progression and development
  • Manage on-going profitability of
    the hotel, ensuring revenue and guest satisfaction targets are met and
    exceeded

Reporting:

  • Responsible for safekeeping &
    recording of all monies in resort
  • Draw up plans and budget
    (revenues, costs, etc.) for the owner
  • Prepare a monthly financial
    reporting for the owner and product development manager
  • Deliver hotel budget goals and set
    other short and long-term strategic goals for the property
  • Closely monitor the hotel’s
    business reports on a daily basis and make decisions accordingly
  • Ensure that monthly financial
    outlooks for Rooms, Food & Beverage, Admin & General, are on
    target and accurate
  • Responsible for legalization,
    Occupational Health & Safety Act, fire regulations and other legal
    requirements

Motivation:

  • Achieve hotel sales targets &
    motivate team to achieve them too
  • Ensure all decisions are made in
    the best interest of the hotel and management
  • Customer service – a proactive
    attitude with customers is needed & the ability to deal promptly with
    any issues as and when they arise 
  • Lead in all aspects of business
    planning
  • Act as a final decision maker in
    hiring of key staff
  • Provide effective leadership to
    hotel team member

Marketing:

  • Host Familiarization trips for
    partners 
  • Respond to all online reviews
    through various channels 
  • Call all Wholesalers after their
    clients’ stay to provide feedback 
  • Corporate client handling and take
    part in new client acquisition along with the sales team whenever required

Skills Required:

  • Great Leader Critical thinker
  • Problem solver
  • Clear communicator
  • Work well under pressure
  • Excellent written and spoken
  • English Good time management and
    organisational skills
  • Committed to achieving excellent
    customer service
  • Ability to self-motivate and to
    work without supervision
  • Confident, friendly, flexible and
    enthusiastic with a good sense of humour

Prerequisite:

  • The ideal candidate is a seasoned
    and highly intelligent hotel professional with outstanding management
    skills and extensive hands-on experience.
  • Available to work when needed,
    including weekends, holidays, and nights.

Experience & Education:

  • At least 5 to 10 years’ experience
    in the hospitality industry, with significant luxury and international
    trade relations – ideally experience in beach locations.
  • Preferably  5 to 10 years of
    experience as a General Manager, Asst. General Manager or a 
    Sales and Marketing Manager – hands-on experience. 
  • A Degree in hotel management or a
    related field with experience in opening, managing or repositioning a
    hotel with a clear record of accomplishment will be considered

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