General Manager for this beautiful lodge on the Maputuland Marine Reserve in Kwa Zulu Natal.

We are now in search for a General Manager for this beautiful lodge on the Maputuland Marine Reserve in Kwa Zulu Natal.
KEY OUTPUTS:

Lodge Management:

  •  Overall management for the lodge, including operations, conservation, kitchen and financial reporting.
  •  Direct line management responsibility for the senior management team and indirectly for a team of 44 staff located on the lodge
  •  Setting and adhering to Budgets, management and control in conjunction with the lodge administrator and the accountant
  •  Human resource management and staff development
  •  Security – lodge security, emergency response and fire control
  •  Healthcare – reviewing healthcare facilities and evacuation arrangements
  •  Environmental health – waste, sanitation, mosquito and pest control
  •  Third party contractors – control of building contractors and professional advisers
  •  Sustainability – responsible for ensuring sustainability targets are met and improved upon year on year
  •  Risk Assessment – ensure lodge is risk assessment compliant
  •  Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc.

 

Hospitality:

  •  Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the lodge – this includes guest delights, accommodation, food, staff, activities
  •  Building relationships with new and repeat guests
  •  Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property.

 

KNOWLEDGE REQUIRED:

  •  At least 3 years Management Experience in a 5-star boutique operation
  •  Hospitality and Service Training Experience
  •  Prior water sports and diving experience a plus

 

SKILLS REQUIRED:

  •  Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
  •  Passionate about sustainable tourism and conservation
  •  Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
  •  Unrelenting attention to detail and high standards
  •  Structured manager with experience of leading diverse teams
  •  Practical with some experience of island and boat maintenance
  •  Open minded and able to think outside of the box
  •  The ability to motivate and inspire yourself and others
  •  Excellent interpersonal skills and communication
  •  Competent financial and IT skills
  •  Fluent in English essential

The successful candidate(s) should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, this sounds like a challenge you are ready for I would love to hear from you. Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application.

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