GENERAL MANAGER for a very exclusive Boutique Hotel located in Cape Town

We are currently in search of THE MOST VIBRANT AND ENERGETIC GENERAL MANAGER for a very exclusive Boutique Hotel located in Cape Town

Salary: R19K Neg

As the General Manager, you will be fully responsible for everything that occurs within the hotel. You will be responsible for ensuring all standards within the property are met and guests expectations are exceeded. Your job will include managing all segments of the hotel including accommodations, food and beverage, human resources, housekeeping, maintenance and guest services. You will be in charge of employees, finances, customer service, promotions, and quality control. Typical job duties include holding morning briefings with employees and keeping them accountable, interacting with hotel guests and checking on necessary supplies in various sectors of the hotel. Your role is to facilitate an enjoyable and smooth guest experience and to generate sales and revenue for the hotel. 

 
 
DUTIES AND RESPONSIBILITIES:
 As the General Manager, you must have a broad vision of the hotel as well as an attention to detail. From knowing the number of guests in-house on any given day, to recruiting, hiring and training new staff members. As the General Manager, you must keep track of all aspects of running the hotel.

Operations:

  • Create bi-weekly work schedules
  • Oversee product stocking and inventory
  • Meet/greet customers on arrival and departure 
  • Develop  improvement actions – carry out costs savings
  • Regular visits to guests to ensure all is well during their stay
  • Work with the team, maintain a clean and tidy hotel at all time
  • Assist with procurement of operating supplies and equipment
  • Coordination with HODs for the execution of all activities and functions
  • Contracting with third-party vendors for essential equipment and services
  • Be accountable for responsibilities of HODs and take ownership of all guest complaints
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Manage and develop the Hotel Executive team to ensure career progression and development
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded

Reporting:

  • Responsible for safekeeping & recording of all monies in resort
  • Draw up plans and budget (revenues, costs, etc.) for the owner
  • Prepare a monthly financial reporting for the owner and product development manager
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property
  • Closely monitor the hotel’s business reports on a daily basis and make decisions accordingly
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements

Motivation:

  • Achieve hotel sales targets & motivate team to achieve them too
  • Ensure all decisions are made in the best interest of the hotel and management
  • Customer service – a proactive attitude with customers is needed & the ability to deal promptly with any issues as and when they arise 
  • Lead in all aspects of business planning
  • Act as a final decision maker in hiring of key staff
  • Provide effective leadership to hotel team member

Marketing:

  • Host Familiarization trips for partners 
  • Respond to all online reviews through various channels 
  • Call all Wholesalers after their clients stay to provide feedback 
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required

Skills Required:

  • Great Leader Critical thinker
  • Problem solver
  • Clear communicator
  • Work well under pressure
  • Excellent written and spoken
  • English Good time management and organisational skills
  • Committed to achieving excellent customer service
  • Ability to self-motivate and to work without supervision
  • Confident, friendly, flexible and enthusiastic with a good sense of humour

Prerequisite:

  • The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience.
  • Available to work when needed, including weekends, holidays, and nights.

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