General Manager Extremely Luxurious Tented Camp Tanzania

We are now in search of a General Manager for a 5 star luxurious tented camp in the Serengeti. The camp is a luxurious semi-permanent tented camp that moves around the Serengeti bringing guests within range of the massive herds of the Great Migration.

KEY OUTPUTS:

Overall management for tented camp, including operations, guest experience, R&M, kitchen, financial and staff management and development
Direct line management responsibility for the camp senior management team and indirectly for a team of staff
Budget and forecast creation, management and control in conjunction with the Lodge Administrator and the Regional Finance Manager. Management of the lodge CAPEX programs
Human resource management and staff development
Infrastructure – development and maintenance of all infrastructure
IT – maintenance IT
Security – security, emergency response and fire control
Healthcare – reviewing healthcare facilities and evacuation arrangements
Environmental health – waste, sanitation, mosquito and pest control
Logistics – camp moving, set up and take down
Government – liaison with local, regional and national Government and relevant stakeholders in conjunction with the Regional Manager. Compliance with local licensing, permits etc.
Conservation – working with the Africa Foundation in conservation and community projects and partnerships arrangements
Sustainability – responsible for ensuring sustainability targets are met and improved upon year on year
Risk Assessment – ensure lodge is risk assessment compliant
Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the company team are distributed and that the camp maintains a strong presence in internal comms (Bateleur Mag, etc)
Must be willing to travel to and from the various camps

HOSPITALITY

Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
Building relationships with new and repeat guests
Maintaining and reinforcing an environment where the company Golden Thread and Brand Standards are continuously met and visible throughout the daily functioning of the property.
Ensure lodge to do lists are actioned and completed (within budget)
Maximise efficiencies in procurement

KNOWLEDGE REQUIRED

At least 3 – 5 years Management Experience in a 5-star boutique operation
Mobile Camp management experience an advantage
Hospitality and Service Training Experience

SKILLS REQUIRED:

Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
Passionate about sustainable tourism and conservation
Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
Unrelenting attention to detail and high standards
Structured manager with experience of leading diverse teams
Practical with some experience of maintenance
Experience in mobile camping and safaris advantageous
Open minded and able to think outside of the box
The ability to motivate and inspire yourself and others
Excellent interpersonal skills and communication
Competent financial and IT skills
Fluent in English essential
TERMS AND CONDITIONS

The role will be based at Serengeti
Starting date – August 2016
Salary and benefits – 2500 to 3000 USD gross monthly – negotiable / expat benefits: 1000 USD travel and 1000 USD medical (Medical and travel allowance as per company policy)

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, this sounds like a challenge you are ready for I would love to hear from you. Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application.

Please email your CV to lwanda@broadhorizons.co.za

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