General Manager 5 Star Super Luxurious Lodge Zimbabwe

We are now in search for an experienced General Manager for a 5 Star World Class lodge in Zimbabwe.

KEY OUTPUTS:

 Overall management for the Lodge, including operations, conservation, R&M, kitchen, financial
 Direct line management responsibility for the Lodge senior management team and indirectly for a team of staff
 Budget and forecast creation, management and control in conjunction with the Lodge Administrator and the Regional Finance Manager. Management of the lodge CAPEX programs
 Human resource management and staff development
 Infrastructure – development and maintenance of all infrastructure
 IT – maintenance IT
 Security – security, emergency response and fire control
 Healthcare – reviewing healthcare facilities and evacuation arrangements
 Environmental health – waste, sanitation, mosquito and pest control
 Logistics and procurement
 Third party contractors – control of building contractors and professional advisers
 Government – liaison with local, regional and national Government and relevant stakeholders. Compliance with local licensing, permits etc.
 Conservation – management of the Community and Conservation Officer in conservation and community projects and partnerships arrangements
 Sustainability – responsible for ensuring sustainability targets are met and improved upon year on year
 Risk Assessment – ensure lodge is risk assessment compliant
 Safari shop – manage the safari shop manager in conjunction with the regional trainer and group safari shop management team
 Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the company team are distributed and that the Lodge maintains a strong presence in internal comms

HOSPITALITY

 Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
 Building relationships with new and repeat guests
 Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property.
 Ensure lodge to do lists are actioned and completed (within budget)
 Oversight of ground handling operations
 Ensure ground handling guest experience is in line with brand standards.
 Maximise efficiencies in procurement

KNOWLEDGE REQUIRED

 At least 3 – 5 years Management Experience in a 5-star boutique operation
 Hospitality and Service Training Experience

SKILLS REQUIRED:

 Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
 Passionate about sustainable tourism and conservation
 Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
 Unrelenting attention to detail and high standards
 Structured manager with experience of leading diverse teams
 Practical with some experience of maintenance
 Open minded and able to think outside of the box
 The ability to motivate and inspire yourself and others
 Excellent interpersonal skills and communication
 Competent financial and IT skills
 Fluent in English essential. Other European languages are beneficial

If you’re passionate about working and living in the bush and have the relevant experience required, we would love to hear from you. Please forward your CV along with 3 contactable references and a letter motivating your application. Due to the high number of applicants, only those shortlisted will be contacted.

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