General Manager 5 Star Private Game Reserve Eastern Cape

We are now in search for a General Manager of Hospitality for a stunning 5 star private game reserve in the Eastern Cape.

RESPONSIBILITIES:

Oversee the operations functions of the lodge
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to lodge operating controls, policies, procedures and service standards.
Handling complaints, and oversee the service recovery procedures
Manage on-going profitability of the lodge, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the lodge and management
Developing improvement actions, carry out costs savings.
Closely monitor the lodge business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
Act as a final decision maker in hiring a key staffs.
Coordination with HOD’s for the execution of all activities and functions.
Overseeing and managing all departments and working closely with department heads on a daily basis.
Be accountable for responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to lodge team members.
Respond to audits to ensure continual improvement is achieved.
Responsible for safeguarding the quality of operations both
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent professional with a passion for working in the bush with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights. They should also have a strong culinary background, especially in Food and Beverage management.

EDUCATION:

A qualification in Hospitality is beneficial. Excellent computer system skills.

EXPERIENCE:

At least 10 years experience in the hospitality industry, with significant 5 star luxury experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager.

Please only apply if you meet all the above requirements. Due to the high number of applicants, only those that are shortlisted will be contacted. To apply please forward your CV in MS Word format along with a clear face photograph of yourself and details of at least 3 contactable references.

Please forward CV to lwanda@broadhorizons.co.za

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