General Manager 5* Boutique Guesthouse Western Cape

We are now in search for a General Manager for a newly opened 5 star boutique guesthouse in Cape Town.

This is an exciting opportunity to be part of a team with the vision to make the property one of the best in Cape Town.


Oversee the operations functions of the guesthouse
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to guesthouse operating controls, policies, procedures and service standards.
Handling complaints, and oversee the service recovery procedures
Manage on-going profitability of the guesthouse, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotel and management
Developing improvement actions, carry out costs savings.
Closely monitor the guesthouse business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
Act as a final decision maker in hiring a key staffs.
Coordination with HOD’s for the execution of all activities and functions.
Overseeing and managing all departments and working closely with department heads on a daily basis.
Be accountable for responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to guesthouse team members.
Respond to audits to ensure continual improvement is achieved.
Responsible for safeguarding the quality of operations both
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.


The ideal candidate is a seasoned and highly intelligent professional with a passion for working in luxurious 5* properties with outstanding, management skills and extensive managerial. Available to work when needed, including weekends, holidays, and nights. They should also have a strong culinary background, especially in Food and Beverage management.


A qualification in Hospitality is beneficial.
Excellent computer system skills.


At least 10 years experience in the hospitality industry, with significant 5 star luxury experience, ideally including experience in small boutique properties.
5 to 10 years of experience as a General Manager or Asst. General Manager.

Please only apply if you meet all the above requirements. Due to the high number of applicants, only those that are shortlisted will be contacted. To apply please forward your CV in MS Word format along with a clear face photograph of yourself and details of at least 3 contactable references.

Please forward all CVs to

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