General Management Couple 5 Star Luxurious Lodge Tanzania

We are now in search for a well organized and experienced Management Couple for a 5* luxurious game lodge in Tanzania.

KEY RESPONSIBILITIES:

Relationship building – with – staff, guests, governmental departments, the community, the industry (agents and other lodges),
Development – working with the Africa Foundation in community development, proactive wildlife conservation in the NCAA and the people within the organization
Business efficiencies – cost control, local produce, quality of product
HR structure – maintaining and enhancing – understanding and adherence
Product development on guest experience – lodge, food, game experience, all guest touch points
Engaging – with the people, the culture, the work style, the expectation
Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings

OUTPUTS:

Overall responsibility for the effective management and running of the lodge. To ensure the lodge and brand are taken to the next level of service standards.
Overall Responsibility for budget creation and management. CAPEX structuring and planning responsibility.
Overall Day to Day Management Of the Lodge, including all other camps and all the back of house departments
Daily meeting with Assistant Lodge Manager and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting
Create strategy for guest delight, staff welfare, health and safety and training. Ensure plan is implemented and managed throughout the year
Create annual and monthly training plan for all departments and structure external training and exchanges with other lodges where possible
Create and maintain skills development plan
Creating an environment where the company Golden Thread is continuously met and visible throughout the daily functioning of the lodge
Overall responsibility for all human resources in the lodge, ensuring all labour relations, leave and medical funds are managed correctly
Work with Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored
Structure and equipment – assessing, planning, budgeting and repair of all buildings and equipment
Work directly with head of housekeeping, head butler, camp managers and Lodge Manager to ensure lodge and service standards are maintained at all times and ensure costs and budgets are managed and not exceeded.
Hosting all Agents and Media and VIP Groups

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

At least 4 years Management Experience in a 5 star operation
Strong financial capabilities
Fluent English Written and Spoken (Swahili or another foreign language an advantage)

SKILLS REQUIRED:

Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
Lateral thinking ability
Initiative
Must be able to cope under pressure to meet guests needs
Good interpersonal skills and communication with staff and guests
Attention to detail
Diligence and self motivation to meet deadlines
Willingness/ability to share information and teach and inspire others
Computer and financial skills

PREVIOUS WORK EXPERIENCE REQUIRED:

Experience in the service industry especially in dealing with guests and staff
Previous experience in running a five star operation with over 40 beds
At least 3 years Management Experience in East Africa

Please only apply if you have the relevant experience and meet all the above requirements. The successful candidates should be passionate about working in the bush, passionate about hospitality and have a very strong managerial background. If this sounds like a challenge you are ready for then we would love to hear from you. Please forward your CV’s in MS Word format along with details of 3 contactable references.

To apply please forward all CV’s to charlee@broadhorizons.co.za

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