Front Office Manager 5 Star Private Game Reserve Eastern Cape

We are now in search for a well spoken and organized Front Office/Assistant Manager for a luxurious 5* private game reserve in the Eastern Cape. The ideal candidate would be someone young and looking to move into their first senior position in Front of House.

Key responsibilities:

Managing and training the concierge, night auditor and team of receptionists
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints when they come to the desk
Troubleshooting emergencies
Scheduling your staff shifts
Liaising with other departments


Good telephone skills
Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner
The ability to multitask and manage your time
No fear of decision-making
Problem solving skills


Proven work experience as a Receptionist or Reception manager
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
At least 3 years as Receptionist in leading 5* establishment
A qualification in Hospitality or similar is advantageous

If you meet all the above requirements and are ready for the next step in your career, then we would love to hear from you. The ideal candidate should be passionate about hospitality and should have no issues with working in a remote environment. To apply please forward your CV along with details of at least 3 contactable references and a letter motivating your application.

To apply please forward all CVs to

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