Front of House Manager 5 Star World Class Boutique Hotel Winelands

Date Job Posted: 06-Jul-2014

Location: Stellenbosch

I am now in search two exceptionally talented Front of House Managers with very strong Food and Beverage service experience and outstanding wine knowledge for one of the leading properties in the country.

General Purpose of the Position
To make each guest feel that his or her presence is important by providing special service and
attention, tailored to the guests needs. To develop and maintain a sincere desire to please your
guests. To handle complaints courteously; don’t take them personally. To help guests feel welcome,
to host, to manage staff, supervise and control all service within the Food and Beverage depatartment. To manage the front of house operations to the required standards within the agreed budgetary limits and parameters of the law.
“To give guests a complete experience and a perfect stay” as per our Purpose and Values
Statement.
Main Duties and Responsibilities
To ensure that the day to day operations of FOH are carried out according to the standards of
the company and as specified by senior management.
To manage, delegate to, support and assist FOH personnel as required.
To brief all FOH staff at the start of their shift regarding groups, VIP’s, special events, meal
themes and applicable décor and any other pertinent information.
To lead by example with appearance and personal hygiene and to ensure that all FOH personnel
on shift look neat and professional in their respective uniforms at all times.
To monitor the performance and morale of FOH staff and report to the Manager when
necessary.
To practice conflict resolution in order to ensure mutual respect amongst all staff.
To facilitate disciplinary action if necessary and recommend commendations/recognition when
due.
To ensure that the cleanliness, hygiene and sanitation of FOH areas are immaculately
maintained at all times according to the standards of the company and as specified by senior
management.
To ensure that all repair and maintenance problems that need attention are reported to the
relevant parties and to ensure the appropriate action is taken.
To perform every task that you undertake to the very best of your ability.
To inspire FOH personnel to perform every task to the very best of their ability.
To carry out on the job training to ensure that personnel are constantly growing and improving.
To maintain a positive attitude and a courteous and professional demeanor at all times.
To have a complete knowledge of World Class Property
To take every possible action to create an atmosphere of relaxation and enjoyment.
To ensure that all guests receive superior, friendly and personalised attention and service
throughout their stay.
To ensure that a warm FOH presence and a genuine willingness to serve and assist is
maintained at all times.
To anticipate and respond to all guest needs quickly, efficiently and courteously.
To ensure that any guest complaints are resolved quickly, efficiently and courteously and
brought to the attention of senior management.
To ensure that daily beverage stock takes are carried out and that the specified par levels are
maintained.
To accurately record breakages and losses of stock and assets.
To communicate with all other operating departments, particularly; Housekeeping, Maintenance
and Kitchen to ensure that they are informed of any all matters that concern them.
To report any breach of company policy to senior management.
To maximize revenue by making use of up selling techniques.
To be friendly with guests but avoid personal involvement; your professionalism will help them
understand that your relationship is that of employee-guest, not that of intimate friends.
Critical Result Areas for Appraisal/Measurement
Guest satisfaction.
Productivity and efficiency.
Overall work quality.
Knowledge and application of the companies’ purpose and value statement.
General Knowledge about area, activities
Ability to solve problems and find solutions.
Demonstration of leadership skills.
Ability to cope under pressure.
Written and verbal communication skills.
Reaching of FOH sales targets.
Adhering to the expense budget.
Duty Management:
To actively participate in duty management shifts as and when required.
To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform.

Salary
R10 000 Contribute 50 % towards Medical Aid

This is an outstanding opportunity for a candidate who would like to be apart of this World Class 5 Star, Award Winning Boutique Hotel, growth opportunities within the company are endless, having the property and appointment on your CV will be very advantageous to your career moving forward. If this sounds like a challenge you are ready for I would love to hear from you. Please email me your CV with details of three contactable references and a clear, professional face photograph.

Please only reply if you have EXCEPTIONAL Food and Beverage and Wine knowledge with experience in a 5 star property or a reputable Fine Dining Establishment.

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