Front Of House Manager 5 Star Super Luxurious Bush Camp Zambia

We are now in search for a Front Of House Manager for this World Class bush camp in Zambia

This role’s primary function is to maintain the service standards of the camp through on-the –floor management and supervision. It requires the individual to interact with guests daily and ensure that their stay at the Lodge is as memorable as possible. The role requires a high level of attention to detail, initiative and innovative thinking. The person should be energetic and exude a passion for their role.

It is ideal for someone who has come from the lodge industry who understands the personalised service required for the job. A Lodge Manager or strong Assistant Lodge Manager candidate looking for a new challenge would be ideal.

Minimum Requirements for this role:

Hotel school qualification
4-6 years work experience in a well-recognized five star hotel
Sound knowledge of food and beverage
Understanding of sustainability and responsible tourism principles

We are looking for someone who possesses the following skills:

Financial management skills
Management experience
Computer literate
Excellent attention to detail

FOH role includes the following:

Room checking to our standard/guest relations and communication/liaison with other camp departments. This involves being time conscious with respect to special wake up times for guests, making sure guests are on the right activity with the right guide and are on the right transfer/being picked up at the right time.
Bar duty, waiter and FOH staff management/hosting guests at bar or at table
Liaising with all staff re Bush Breakfasts and Special Sundowner extra activities.
Arranging private deck dinners for guests.
Communicating re guest problems/expectations.
Curio Shop control
Social media posting
Emergency awareness and action (i.e first aid ability etc)
Experience in the bush environment will be beneficial as we are remote

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, this sounds like a challenge you are ready for and you are able to live in a remote area I would love to hear from you. Please send me your CV with an updated face photograph, details of three contactable references and a letter motivating your application.

Please forward your CV to lwanda@broadhorizons.co.za

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