Exec Housekeeper 5 star 6 Room World Class Camp Kruger

We are in search for an Exec Housekeeper for this very small but exclusive and privately owned bush lodge in the Kruger to assume full responsibility for the efficient running of the department ensuring that a courteous and efficient service is provided to our guest’s at all times.

DESCRIPTION OF DUTIES:

To ensure that a good image is projected by all Housekeeping employees at all times, this being helpfulness, efficiency, courtesy, appearance and cleanliness.To ensure that guest queries and complaints are being dealt with in an efficient, prompt and courteous manner achieving maximum guest satisfaction.

To ensure that all public and back of house areas are cleaned and checked for cleanliness and repair requirements on a daily basis, maintaining the highest possible standard of cleanliness.

To spot check all public and back of house areas daily with the relevant checker and cleaners in attendance.

To ensure that all guest rooms are cleaned and checked for cleanliness on a daily basis maintaining the highest possible standard of cleanliness.

To check all guest rooms per day, with the relevant housekeeper in attendance.

To ensure that the stipulated guest services are being provided and that guest requests are carried out.

LAUNDRY/LINENROOM

To ensure that the laundry/linen room area is supervised and that the control procedures are adhered to at all times, mainly with outsourced company.

To ensure that all uniforms and linen are in a good state of repair at all times.

To ensure that guest laundry is dealt with carefully and efficiently ensuring maximum guest satisfaction.

To ensure that the control and effectiveness, of the laundry/linen in conjunction with outsourcing company is adhered to.

MAINTENANCE

To ensure that repair requirements are communicated promptly to the Maintenance Department and that completed repairs are checked upon.

To ensure that all Housekeeping and Laundry equipment is being maintained in good order.

ADMINISTRATION AND CONTROL

To purchase and/or order cleaning and guest supplies according to Company policy maintaining the lowest possible stock levels and adhering to the budgeted expenditure allowance.

To carry out stock takes as and when required. (Operating equipment, guest consumables)

To draw up the Department’s duty rosters weekly in accordance with the demand of business.

To draw up the Department’s leave rosters annually in advance.

To forward expenditure budget proposals as and when required.

HEALTH AND SAFETY

To ensure that the security arrangements are being maintained according to Company policy.

To ensure that the fire department requirements are adhered to.

To ensure that the requirements of the Occupational Health and Safety Act are being adhered to.

To ensure that all Housekeeping employees are conversant with the hotel’s evacuation procedures and to participate in regular fire/evacuation drills.

To ensure that Workmen’s Compensation procedures are being followed in the event of accidents on duty.

To personally maintain guest contact at all times.

To ensure that the Company’s employment procedures are complied with.

To be conversant with the company’s Rules and Regulations, disciplinary and grievance procedures, trade union agreements, wage agreements, Bargaining Council agreement and Labour Relations Act and to participate in the application of these documents at all times.

To provide induction and on-job training to all new, transferred and promoted Housekeeping employees.

To train all in-service and development trainees allocated to the Housekeeping department in accordance with their syllabus.

To ensure that all Housekeeping employees are being trained to Company standards and in accordance with the National Qualification Framework.

To appraise the work performance of all Housekeeping employees regularly.

To attend training courses as and when requested.

To adhere to the Company’s disciplinary and grievance procedures.

To endeavour at all times to promote and maintain sound industrial relations enduring that regular meetings with supervisors and housekeeping employees are being held.

To carry out any other duties as may be required from time to time. (e.g. Reception, Curio Shop, Admin).

To carry out Duty Management when required.

If you have the experience, the skills and knowledge, you are passionate about guest delight, you manage your team from the front and by example and you love working in the bush I would love to hear from you. Please send me your CV along with a face photograph, details of three contactable references and a letter motivating your application.

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