Duty Manager 5 Star Luxurious Boutique Hotel Cape Town

We are now in search for an experienced and energetic Duty Manager for a stunning 5* boutique hotel in Cape Town.

Key Performance Areas:

Assists with Check ins and Check outs.
Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
Checks on registration cards of arriving guests and ensures all information should be filled out.
Assists in sending guest messages
Assists in handling of any problems experienced in the rooms.
Prepares and Escorts guests to rooms.
Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
Operates the front office computer system in order to assist front office attendants.
Checks group department, fit and ensure switchboard makes appropriate wake up calls.
Assists reception, business centre, cashier and concierge during times they are busy.
Answers guests inquires, handles complaints and attend to the needs of the guests.
Promotes and maintains good public relations.
Motivates and maintains good staff relations.
To responsible for front office operation during the absence of Front Office Manager (HO).
To discuss all matters that needed to follow up with the next shift Reception Manager.
Approves the working schedule for the front office attendants
Conducts and ensures the neat appearance of front office attendants as well as correct attitude and behaviour, discusses problems that encountered on this point with the front office manager.


Good spoken and written English
Charming personality
Other languages beneficial


A minimum of 2 years in similar position
A minimum of 5 years working in hospitality
Hospitality qualification or similar advantageous
Computer literate
Experience with front office operating systems and softwares

The ideal candidate should have previous experience in a similar role(Front Office Manager or Guest Relations Manager). Along with your flexible attitude, you must be well organised, have excellent guest service skills, passionate about hospitality and guest interaction. If you have the skills, the experience and the qualifications I would love to hear from you. Please email me your CV with a face photograph and details of three contactable references.

Please forward all CVs to lwanda@broadhorizons.co.za

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