DMC Retail Travel Consultant Luxury Tour Operator Sandton

We are now in search for a DMC Retail Travel Consultant to this luxury tour operator based in Sandton

OUTPUTS:

 Creative planning and designing of itineraries
 Managing the reservations process for bookings in a manner which ensures guest budget is achieved
 Handling of bookings from quote to finalising, invoicing and travel documents
 Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
 Emergency duty will be on a rotational basis as per the Retail Emergency BOP
 Working hours early and late shift on a weekly rotational basis
 Calm and professional manner of servicing agents and guests
 Proactive selling of our products and services ensuring the best possible safari for the guests
 An independent, curious and “can do it” nature
 Upholding the values of the company … Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

 A passion for delivering service excellence
 An in-depth knowledge of Tourplan advantageous
 A good knowledge of South Africa, Southern and East Africa preferable
 A willingness and aptitude to learn

SKILLS REQUIRED:

 Communication skills and a good command of the English language with
 Time & desk management
 Computer aptitude
 Attention to detail
 Elaborating in writing explanations or descriptions
 Working in an orderly manner
 Exceptionally customer focused

PERSONAL CHARACTERISTICS:

 Good interpersonal skills
 Sense of urgency
 Passionate about guest delight
 Diligence and self-motivation to meet deadlines and keep on top of your job
 Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED

 Minimum of 4 – 6 years previous inbound tour consulting experience required
Please forward your CV, details of at least 3 references and a clear photograph of yourself. Due to the high number of applicants, only those shortlisted will be contacted.

Please forward your CV to lwanda@broadhorizons.co.za

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