Butler World Class 5* Boutique Hotel Johannesburg

We are now in search for an experienced Butler for a luxurious 5* boutique hotel located in Sandton, Johannesburg.

The successful candidate will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel. He / she should be fully conversant with all services and facilities offered by the hotel and also about the local vicinity.

The successful candidate will be responsible for serving food courses and alcoholic beverages to guests, Also provide a courteous, professional, efficient, flexible and personalized service at all times. He/she must be well groomed, clean, pleasant and creating renowned memorable experiences for the guests.

Duties and Responsibilities:

Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.
Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
Keeps concerned departments informed about the guest allergies and food preferences.
Follows all the guest needs until they are completed to the total guest satisfaction.
Welcomes the VIP guest at porte cochere and other guests availing butler service.
Serves welcome drinks and escorts the guests to their assigned rooms.
Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.
Takes care of the guest’s requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.
Checks in with guests to ensure satisfaction with each food course and/or beverages.
Informs housekeeping department the time desired for the daily cleaning and turn-down service.
Fully conversant with accommodation features: lay-out, room type, location, decor, in room facilities and equipment.
Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
Picks-up trays and clean tables as needed to ensure a clean dining area.
Maintain cleanliness of work areas
Performs all his/her duties with the sense of priority and dedication.
Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
Carries out checkout in efficient manner, offering luggage assistance and transportation.
Wishes fond farewell to the guest at the time of departure.
Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shift.
Understands and strictly adheres to the Rules & Regulations of the Company and the Hotel’s policy on Fire, Hygiene, Health and Safety.
Carries out any other reasonable duties and responsibilities as assigned out of the list.


Positive attitude and good communication skills, with excellent grooming standards.
Commitment to delivering a high level of customer service.
Flexibility to respond to a variety of different work situations and ability to work on your own.


Minimum 2 years experience at a similar level at a 5 star or full service hotel.

If you are willing to relocate and a looking for world class 5* exposure, then this is a great opportunity for you. Please forward your CV, details of 3 contactable references and a motivational letter supporting your application.

Please forward all CVs to charlee@broadhorizons.co.za or lwanda@broadhorizons.co.za

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