Gavin

Fleet Manager

We are currently in search for a well experienced Fleet Manager for a 5 star exclusive property based in Botswana. The Fleet Manager covers all general duties involved with managing a large fleet of vehicles and generators at several different lodges in Botswana. Monitoring and controlling fuel usages, service schedules and maintenance programmes.The ideal candidate must have proper qualifications in order to obtain a work visa

KEY OUTPUTS:

  • Regular visits to lodges / camps checking fleet requirements and standards
  • Continual monitoring of vehicle and generator maintenance records, updating service records and ensuring correct maintenance procedures are followed
  • Monitoring fuel usage and logging of all fuel records – reviewing and implementing improved systems to improve fuel consumption
  • Continuously strive to improve operational systems and procedures involving vehicles, decrease vehicle down time and improve the standards and condition of the fleet.
  • Work closely with other departments from a logistical point of view
  • Work closely with ranger trainers and implement courses for drivers / rangers in order to improve the guest experience and improved driving skills
  • Communicate regularly with lodge managers regarding fleet upkeep and operation at their lodge
  • Ensuring the lodge workshops are clean, organised, stocked and well looked after
  • Preparing budgets per lodge – current maintenance costs, proposed future costs, fleet replacement etc.
  • Ensure stock controls are implemented, controlled and minimum stocks are adhered to
  • Provide immediate and prompt support to the lodges
  • Communicate with all walks of life – from 5 star guest to lodge manager to workshop manager to workshop cleaner
  • Renew and maintain all legal documents per vehicles – insurance, roadworthy inspections
  • Supervise workshop staff at lodges and maintenance crew’s at all different lodges

MINIMUM QUALIFICATIONS AND EXPERIENCE:

  • Formal mechanical qualification / training is required, and a mechanical trade test must have been completed
  • Minimum 5 years’ experience in a mechanical workshop
  • Communicate clearly in English – both written and spoken
  • Knowledge of Excel and Word a must
  • Recent employment in workshop / mechanical areas 
  • Hands on, energetic, hardworking, enthusiastic and driven to improve and streamline the fleet department
  • Valid un-endorsed driver’s license

Executive Chef

We are now in search for an Exec Chef for this 5 star  luxurious game lodge situated 3 hours from Port Elizabeth. The ideal candidate must be very guest facing and be able to create an out of this world dinning experience for the guest

I am looking for an individual that:

*Can think outside of the box at all times

*Enjoy interaction with guests on all levels. The Exec Chef will be very involved in the guest experience

*Can look at all the Kitchens and come up with a plan of what exactly is needed in the Kitchens to deliver exceptional food

*Enjoy bush dinners, surprise picnics in the Reserve etc etc

*Enjoy gardening and have a great passion for fresh produce. He/she will be heavily involved in creating a organic herb garden at each of the lodges, involving guests within this fresh produce experience, establishing a tunnel and giving direction of what must be planted, harvested etc

 *The candidate must have experience in Lodges as well as work well under pressure.

*Responsible for all menu’s, stock, preparation, ordering, budgets, quality controls, Hassop, hygiene control, hiring of Kitchen staff and all HR matters relating to his/her staff and above all, provide a culinary experience that is out of this world.

Please email your CV to daylin@broadhorizons.co.za

Food & Beverage Manager

We are currently in search of a dynamic and energetic  Food and Beverage Manager who is a self-motivated team player and is dedicated and committed to providing excellent service within a high pressure environment in a 5 star Game Lodge l located in Botswana. The individual should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with camp management and staff.


PURPOSE OF THE JOB

This role of the Food and Beverages Manager is a very guest orientated role. The Food and Beverages Manager is to ensure the efficient and smooth operation and management of the camp food and beverages department, service areas, in cooperation with the rest of the management team and managing as well as supporting the front of house employees. The successful individual will be running the Food & Beverages department, always maintaining Minimum standards for service and exceeding guests expectations experience. They will report directly to the Lodge General Manager.

Brief Description of position:
 

  • Enhancing the guest experience- Guests expectations are exceeded with the food offering and general food and drinks service and food offering.
  • Maintain company minimum standards- ensure that all standards are maintained and systems and procedures are followed by your teams
  • Training- Ensure that staff are constantly trained and coached in the department.
  • Assets- Ensure that all front of house equipment is well maintained and that staff are accountable for breakages.
  • Administration- Conduct accurate monthly and weekly stock takes.
  • Bar Stores, bar fridges and supply- To ensure that the fridges and storerooms are clean and organized at all times and that all stock control systems are effectively followed.
  • Guest feedback –Meet each and every guest and obtain feedback on service, the food, passing it on to the front of house team and to the Executive Chef.
  • Hygiene & safety- Ensure that the front of house service areas as well as the service staff are clean, tidy and hygienic.
  • Service- Ensure that the service teams are capable to deliver a five star service to our guests as well as effectively run the pass at service times.
  • Wine- Ensure availability of correct wines in camp as per minimum standards and that all service teams are up to date with stock items.



Qualifications and Requirements:

  • Diploma in Hospitality or equivalent.
  • Proven experience in remote wilderness areas
  • Proven working experience in the hospitality field under Food and Beverages Department/Restaurant for a minimum of 5 years.
  • Proven experience of delivering a five star dining experience- ala carte.
  • Proven record of outstanding staff relations

Competencies:

  • Service excellence (Desire to enhance Guest Experience).
  • Outstanding communication skills.
  • Attention to details.
  • Ability to work long hours. 
  • Time Management.
  • Leadership by example.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

Executive Housekeeper

We are in search of an experienced Executive Housekeeper for a luxury 5 star Bush Lodge, located in Botswana. The ideal candidate must have proven experience  in a 5 Star establishment in a similar role, with a passion for high standards, presentation, teamwork and being able to work under pressure. The ideal candidate must have tertiary education qualifications.

KEY OUTPUTS:

  • Management of housekeeping team
  • Management of Laundry team
  • All housekeeping related stock orders
  • Monthly stock takes
  • Room checks
  • Budgets
  • Staff skill development

SKILLS REQUIRED:

  • Communication skills – with guests and fellow staff members
  • Standard of your work must exceed the standard of the lodge
  • Good organisational ability
  • Lateral thinking ability
  • Initiative
  • Must adhere to World Class Hospitality and Service Standards
  • Professional, courteous, hospitable to guests
  • Must be able to cope under pressure to meet guests needs
  • Must be able to lead people and correct things when needed
  • Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED:

  • 2 years relevant experience in a 5 star operation
  • Some form of managerial training

PREVIOUS WORK EXPERIENCE REQUIRED:

  • Experience in the service industry especially in dealing with guests and staff
  • Previous housekeeping experience in a 5* establishment
  • This is a permanent live-in position

The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

EXEC CHEF

We are now in search for an Exec Chef for this 5 star very luxurious safari lodge situated in Botswana.

Situated on a private concession in the magnificent Okavango Delta. Inspired by nature and celebrating its stunning setting, the lodge features the best the Delta has to offer in terms of outstanding design, outstanding wildlife viewing and warm local hospitality.

KEY OUTPUTS:

  •  Kitchen Hygiene standards set
  •  Responsible for training chefs & implementing kitchen standards
  •  Correct chemicals and sufficient cleaning materials to be in stock at all times
  •  7 day Menu set according to Food Styling Guide.
  •  Company Training chef to be called on to do training if necessary
  •  Presentation as discussed and according to Styling Guide
  •  Up to date with Whats Hot & Whats Not 
  •  Through the Tummy of the Guest Bops
  •  Creative Bush Banqueting according to Food Styling Guide
  •  Proactive Maintenance
  •  Good communications with: All chefs; All camp managers; HODs, Lodge Manager and suppliers
  •  Good stock controls and stock rotation
  •  Good administration and personnel files to be kept according to Lodge Managers requirements.
  •  Responsible for all food orders, storerooms and fridge and deepfreezes
  •  Left-over management: left-overs to be discussed and processed every day
  •  Vehicles and containers transporting food to camps to be spotless
  •  Checklists of all items going to camps in place
  •  All food going out to guests at any time to be checked by chef
  •  Chef to check buffets/dinner/breakfasts etc. at each camp at least 3 times per week
  •  Minimal traffic through kitchen: kitchen staff, Exec chef and Lodge manager to enter through kitchen
  •  All fridges and refrigerators and storerooms to be kept locked or keys to be left with an accountable Chef.
  •  All meals and platters to be put out at last minute fresh, fresh, fresh!
  •  Quality and quantity of snacks to game drives to be checked
  •  Bush banqueting, drink stops, picnics etc. to have checklists
  •  Canteens organised
  •  Good interaction with Guests, Food Fundis and other company Chefs: Invite feedback, exchange ideas; be suggestion-friendly; share experience
  •  Good discipline and fair treatment: Exec Chef to be a Role Model
  •  Be aware of & make your chefs aware of special dietary needs Guests

SKILLS REQUIRED:

  •  Communication skills – with guests and fellow staff members
  •  Standard of your work must exceed the standard of the lodge
  •  Good organisational ability
  •  Lateral thinking ability
  •  Initiative
  •  Must adhere to World Class Hospitality and Service Standards
  •  Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED:

  •  Hospitality
  •  Environment
  •  The surrounding communities
  •  The country
  •  Company Knowledge 
  •  Valid unendorsed SA drivers license essential

PREVIOUS WORK EXPERIENCE REQUIRED:

  •  Experience in the service industry especially in dealing with guests and staff
  •  At least 3+ years relevant experience
  •  Passion for creating fabulous food

If you meet all the requirements and you are ready to take the next step in your chef career, we would love to hear from you. Please forward your CV, details of 3 contactable references and a photograph of you as well as your food portfolio. Due to the high number of applicants, only those shortlisted will be contacted.

Lodge Manager

We are currently in search of THE BEST and very hands on Lodge Manager for an INTERNATIONAL AWARD WINNING 5 star game lodge located in Tanzania.

PURPOSE OF THE JOB:
The Lodge Manager is responsible for maintaining the smooth operation of a luxury safari lodge. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.
 
BRIEF DESCRIPTION OF POSITION:

  • Ensure and provide flawless, upscale and professional in camp and out of camp guest service experiences.
  • Analyse guest feedback and provide strategic direction to continuously improve overall rating.
  • Anticipate and react promptly to guests requirements; a sense of urgency.
  • Oversee and coordinate all arrivals and departures of all camp guests.
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
  • Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.
  • Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
  • Ensuring the maintenance and ongoing development of the Environmental Management Plan within the set framework.

QUALIFICATIONS:

  • Diploma in hospitality management or equivalent.
  • Proven working experience in the hospitality field for a minimum of five years. 
  • Ability to work flexible hours.

 
COMPETENCIES:

  • Outstanding communication skills.
  • Service excellence (Desire to enhance Guest Experience).
  • Integrity.
  • Problem solving.
  • Empathy.
  • Organisational Skills.

 

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

Group Exec Chef to oversee 3 properties

We are now in search for an experienced Group Exec Chef to oversee 3 properties in the Sabi Sands and Cape Town. The ideal candidate must have strong controls and admin and have experience in multiple properties.

Please email your CV to daylin@broadhorizons.co.za

The role is to support and train junior chefs, assist with special dietaries and ensure company standards are maintained in our offering at all times. The candidate should enjoy working remotely, be a great team player and be passionate about developing his team members and must have experience in working in luxury lodges or 5 star Island Resorts.

KEY OUTPUTS:
Service and Kitchen Management

  •  Run and supervise the Kitchen
  •  Implement menus according to resort identity and create seasonal menus based on guests in house
  •  Have creative flair to be able to implement new dishes as well as improvise on dietary menus
  •  Ensure all menus are followed and food standard is excellent at all times
  •  Follow the choice of recipes and train each chef on the proper use of the ingredient
  •  Check and control all preparation of dishes
  •  Make personal contact with guests daily
  •  Continuous encouragement and training of staff to provide the best food experience to guests
  •  Be flexible when receiving unexpected requests from guests and ensure you are able to accommodate unusual dietary requirements
  •  Manage Kitchen Hygiene – Perform cleaning tasks and set the example that everyone in the kitchen is responsible for hygiene, safety and cleaning
  •  Play a key role in the financial success of the Kitchen by working towards the budgeted food cost and remaining within monthly budgets
  •  Be responsible for implementing kitchen standards and making regular visits to staff kitchen and canteen.
  •  Print recipes for guests upon request and present as per the lodge standard

People

  •  Oversee and ensure good communication within your respective team including, arranging a monthly kitchen meeting as well holding daily morning meetings with your respective kitchen team
  •  Continuous training and motivation of all kitchen staff including on the job training, Overseeing staff administration in conjunction with the Head Chef, including – staff roster and leave structure and staff attendance register, staff inductions and filing of all necessary paper work.
  •  Manage staff performance and ensure all staff understand their responsibilities
  •  Take disciplinary action when necessary as per property policies
  •  Assist with hiring and screening of all staff ensure the right people are in the right positions

Stock Management and Supplier Relations

  •  Take responsibility for all food with the assistance of the store-man
  •  Responsible for co-ordaining stock management and stock take of all food, weekly, with store-man; Management OF respective store rooms and deep freezers. working closely with store-man in delivering the best stock control procedures and guest experience
  •  Have knowledge of products, suppliers, prices and current stock by communicating with regional chef and procurement and directly with local suppliers that deliver directly to the resort
  •  Maintain good working relationships with suppliers
  •  Continuously strive to get the best products from local suppliers; assist Procurement with training where needed on quality of food as well as assisting regional chef with these duties where needed and when time allows (low season)
  •  Responsible for stock management and stock take of all food weekly. Manage respective store rooms and deep freezers
  •  Have knowledge of all products, suppliers, prices and current stock
  •  Organize emergency food section in your deep freezer and dry store
  •  Ensure there are sufficient cleaning materials, and chemicals in stock
  •  Check with storeman and make sure that stock is rotated in fridges and freezers daily
  •  Train respective chefs on acceptable and unacceptable quality for receiving goods
  •  Liaise with the resort manager on the up to the moment head count to ensure the correct amount of food is prepared
  •  Ensure that equipment is in working order and that it is always returned to the correct storage place
  •  Strive to procure sustainably and within the guidelines set by the company

KNOWLEDGE REQUIRED:

  •  Kitchen management including kitchen administration, general hygiene and people management
  •  Budget management

QUALIFICATIONS REQUIRED:

  •  Formal Chef Qualification
  •  At least 5+ years Chef Experience required in 5 star hotels, lodges or resorts

SKILLS REQUIRED:

  •  Spoken and written English
  •  Computer literate
  •  Passion for food and the food experience
  •  Ability to lead a team of people effectively
  •  Strong management skills, day-to-day, and long term
  •  The ability to motivate staff to consistently deliver
  •  Ability to think and act creatively within a team
  •  Good knowledge of hospitality operations including butler service


PERSONAL ATTRIBUTES:

  •  Patience
  •  Attention to detail
  •  Passion for training staff, creating fabulous food, and new ideas
  •  Good interpersonal skills
  •  Sense of urgency
  •  Passionate about guest delight
  •  Diligence and self-motivation to meet deadlines and keep on top of your job
  •  Willingness/ability to share information and teach and inspire others
  •  Ability to adapt and have a sensitivity to the culture of the staff

The successful candidate must be able to work under pressure, have attention to detail, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn. If you meet the requirements and believe you are the right person for this position, please email your CV, a clear and professional face photograph, your food portfolio and details of 3 contactable references.

Lodge Manager for a 5 star game lodge based in the Sabi Sands

We are currently in search of a very VIBRANT and ADVENTUROUS Lodge Manager for a 5 star game lodge based in the Sabi Sands. The ideal candidate must have extensive 5 star background at a game lodge

Please email your CV to sabelo@broadhorizons.co.za

Key Outputs:

  • Meet every guest and ensure they know who is looking after them
  • Ensuring all organizational requirements around delivering a unique guest experience at the lodge is planned for and executed on a daily basis
  • Ensure our brand standards are always maintained in all areas that make up the guest experience
  • Represent the company brand in appearance and behavior
  • Create an environment where the company culture is fostered
  • Innovate new ideas and ways to edge the brand and improve
  • Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
  • Ensure that training & development of staff is coordinated
  • Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
  • Ensure the company hospitality DNA is known by all
  • Relieve for the General Manager when on leave
  • Hosting alternative nights
  • Taking the lead on groups
  • Oversee the water bottling plant

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

  • At least 3 years relevant experience in a 5 star operation
  • Some form of managerial experience
  • Company Knowledge
  • Valid unendorsed SA drivers license essential.

SKILLS REQUIRED:

  • MS office knowledge is a requirement
  • Communication skills – with guests and fellow staff members
  • Lateral thinking ability
  • Initiative
  • Must be able to cope under pressure to meet guests needs
  • Leadership
  • Organizational abilities
  • Honest, have good integrity, proactive and driven person who has career ambitions
  • Good interpersonal skills
  • Passion for guest delight

PREVIOUS WORK EXPERIENCE REQUIRED:

  • Experience in the service industry especially in dealing with guests and staff
  • Previous front of house, managerial experience

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate we would love to hear from you.

Financial Controller for a 5 star game lodge located in Botswana

We are currently in search for an extremely passionate and driven Financial Controller for a 5 star game lodge located in Botswana . The ideal candidate must have extensive 5 star experience and proper qualifications to obtain work visa

Key Performance Objectives:

  • Ensure that all suppliers’ invoices are correctly allocated to nominal accounts, accurately captured into Quickbooks or Great Plains Accounting system on a daily basis, and suppliers are paid timeously. Ensure supplier statements are reconciled once received, and differences are followed up. To ensure the departments responsible for placing orders have followed procedures as prescribed prior to doing so.
  • To ensure Paymasters are cleared promptly. To check City ledger accounts generated by front office for vouchers and debtors requirements for invoicing have been met, at least weekly. 
  • To correctly record receipts in the Opera accounts receivable module and to follow up debtor payments falling out of agreed terms.
  • To collect the daily cash drops from the drop safe open them and prepare bank deposit slips. Reconcile days takings to revenue generated in Opera and to follow up immediately any discrepancies found. To reimburse cashiers for foreign exchange paid out to guest from taking, and to arrange for this foreign currency to be exchanged for Pula at Stanbic. To submit daily a revenue report to Management within the time frame required. On occasion this may fall on a Botswana Public Holiday, but not a UK holiday, and this will require working for the part of the day required to submit the report. 
  • To print an electronic bank statement daily, capture necessary journals in Great Plains arising from this statement, and reconcile this to the Great Plains General Ledger control account daily. To maintain a list of deposits made directly into the bank account, and removing costs once captured in Opera deposits module. To reconcile this list to Great Plains General Ledger control account daily. To maintain a spreadsheet of credit card deposits per the cashier takings, and reconcile this to both the Opera record of credit card postings and the bank account, on a daily basis. All variances to be followed up daily.
  • To maintain and issue petty cash, paid outs and reimbursements against properly authorized claims. Prepare a monthly schedule for posting into Great Plains accounting package by no later than the second working day of the month.
  • To maintain a spreadsheet of all management bills signed off in Opera, and after verifying correctly authorize the transactions daily.
  • The lodge account spread sheet commuting charges to cost to be distributed to the F&B Manager and the General Manager on the 1st working day of the month.
  • To collate all reports required at month end and to pass on to Financial Manager by no later than 2nd working day: including admin calls report, final day night audit report, revenue journal, banking deposits recon and foreign currency banking as well as any additional reports required in the future.
  • Tasks listed above are not all encompassing and may change in the methods or timing in the future. In addition there may be ad hoc projects which arise, or new permanent duties which it will be expected you take on. Wherever possible the Operations staff of the lodge should be assisted with systems and procedures, in a polite and helpful manner, in the wider interest of serving our guests.
  • To deputize for the HR/Administration Manager during her absence and, therefore, to be fully acquainted with the her Job Description in order to carry out those responsibilities.
  • To be fully acquainted with the  accounting system, its policies and procedures, and those of the lodge.
  • To be thoroughly familiar with the duties and responsibilities of all accounting employees under your supervision.
  • To ensure that an organized, up-to-date filing system is maintained for all pertinent financial records, and the storage of these is arranged to conform with Botswana statutory requirements.
  • To assist in the training of accounting personnel as part of the effort to build an efficient team and to take an active interest in their individual development and welfare.

Minimum Experience and Qualification required:

  • Relevant financial qualification.
  • 5 years accounts experience of which at least 3 years in a hotel/safari tourism environment and at least 3 years in a senior financial manager role.
  • Proven understanding and application of accounting, budgeting, stock and cost control principles.
  • Proven ability to proactively analyse financial and economic data and proactively advise against potential risk.
  • Highly computer literate; highly proficient in Microsoft Excel.
  • Flexible to work extended hours over month-end.
  • Registered with BICA or other regulatory accounting bodies.
  • Knowledgeable in VAT calculations, Income Tax, Other With Holding Tax, PAYE and all tax related compliance. 

Advantageous Experience and Qualification Desired:

  • Experience with Opera, Great Plains, FnBShop and QuickBooks
  • Expert Ms Office Excel Skills
  • The focus of this job is on producing high quality, detailed work based on established standards, guidelines and procedures. 
  • Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time.
  • The job environment is stable, based on known relationships with people and well-defined processes. 
  • Job knowledge and competency is built through structured step-by-step training and positive, supportive coaching from management and peers. 
  • Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on the job experience. 
  • Consistent, error-free work based on defined regulations and standards are key measures of job performance success. 
  • The job environment promotes steady, methodical work output so that job routines can be completed on time and error-free. 
  • This position is designed to develop a valued technical expert, who, recognized and supported by management and a stable work environment, can deliver quality work on a consistent basis.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

GENERAL MANAGER for a very exclusive Boutique Hotel located in Cape Town

We are currently in search of THE MOST VIBRANT AND ENERGETIC GENERAL MANAGER for a very exclusive Boutique Hotel located in Cape Town

Salary: R19K Neg

As the General Manager, you will be fully responsible for everything that occurs within the hotel. You will be responsible for ensuring all standards within the property are met and guests expectations are exceeded. Your job will include managing all segments of the hotel including accommodations, food and beverage, human resources, housekeeping, maintenance and guest services. You will be in charge of employees, finances, customer service, promotions, and quality control. Typical job duties include holding morning briefings with employees and keeping them accountable, interacting with hotel guests and checking on necessary supplies in various sectors of the hotel. Your role is to facilitate an enjoyable and smooth guest experience and to generate sales and revenue for the hotel. 

 
 
DUTIES AND RESPONSIBILITIES:
 As the General Manager, you must have a broad vision of the hotel as well as an attention to detail. From knowing the number of guests in-house on any given day, to recruiting, hiring and training new staff members. As the General Manager, you must keep track of all aspects of running the hotel.

Operations:

  • Create bi-weekly work schedules
  • Oversee product stocking and inventory
  • Meet/greet customers on arrival and departure 
  • Develop  improvement actions – carry out costs savings
  • Regular visits to guests to ensure all is well during their stay
  • Work with the team, maintain a clean and tidy hotel at all time
  • Assist with procurement of operating supplies and equipment
  • Coordination with HODs for the execution of all activities and functions
  • Contracting with third-party vendors for essential equipment and services
  • Be accountable for responsibilities of HODs and take ownership of all guest complaints
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Manage and develop the Hotel Executive team to ensure career progression and development
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded

Reporting:

  • Responsible for safekeeping & recording of all monies in resort
  • Draw up plans and budget (revenues, costs, etc.) for the owner
  • Prepare a monthly financial reporting for the owner and product development manager
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property
  • Closely monitor the hotel’s business reports on a daily basis and make decisions accordingly
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements

Motivation:

  • Achieve hotel sales targets & motivate team to achieve them too
  • Ensure all decisions are made in the best interest of the hotel and management
  • Customer service – a proactive attitude with customers is needed & the ability to deal promptly with any issues as and when they arise 
  • Lead in all aspects of business planning
  • Act as a final decision maker in hiring of key staff
  • Provide effective leadership to hotel team member

Marketing:

  • Host Familiarization trips for partners 
  • Respond to all online reviews through various channels 
  • Call all Wholesalers after their clients stay to provide feedback 
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required

Skills Required:

  • Great Leader Critical thinker
  • Problem solver
  • Clear communicator
  • Work well under pressure
  • Excellent written and spoken
  • English Good time management and organisational skills
  • Committed to achieving excellent customer service
  • Ability to self-motivate and to work without supervision
  • Confident, friendly, flexible and enthusiastic with a good sense of humour

Prerequisite:

  • The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience.
  • Available to work when needed, including weekends, holidays, and nights.
louboutin pas cher chaussure louboutin pas cher louboutin soldes air max pas cher nike air max pas cher air max pas cher femme air max pas cher homme burberry outlet burberry outlet online burberry sito ufficiale giuseppe zanotti pas cher giuseppe zanotti soldes giuseppe zanotti sneakers barbour paris barbour pas cher air jordan air jordan pas cher jordan pas cher tiffany outlet tiffany outlet italia tiffany outlet online hogan outlet hogan outlet online scarpe hogan outlet nike tn nike tn pas cher air max tn pas cher moncler outlet moncler outlet online moncler sito ufficiale