Assistant Front Office Manager 5 Star Luxury Award Winning Boutique Hotel Cape Town

Location: Cape Town

Salary : R8 500 p/m (neg), 6% pension and R500 medical aid contribution

I am now in search of a great candidate to fill the head reception appointment at one of the finest boutique hotels in the country.

DUTIES WILL INCLUDE:

Assisting the Front Office Manager with the day-to-day running of the department.

Reception:

  • Check in and checkout (OPERA) – Receive and process payments from guests
  • Ensuring that the correct procedures are used regarding the acceptance of foreign currencies, credit cards and cash
  • Prepare feedback forms/Guest cards for next day’s departures as well as turndown chocolates
  • Updating Forex information for board
  • Daily management of petty cash box – Maintain accuracy in cash handling procedures
  • Ordering and charging of international newspapers
  • Typing of menus.
  • Meal & wakeup call sheets
  • Prepare welcome boards for arriving guest
  • Performing clerical duties such as photocopying, typing, faxing and sending mails
  • Ensure that the guest list is completed correctly and ready for the next day
  • Ensure that all information is captured onto Opera and guest correspondence and that all traces are actioned and resolved.
  • To ensure that all charges are correctly entered on the guest’s bill and that this is up to date at all times.
  • To ensure that incoming and outgoing telephone calls are handled promptly and that enquiries and messages are dealt with courteously and efficiently.

Concierge:

  • Building and maintaining relationships with restaurants, transfer services, tour guides etc.
  • Making necessary reservations for guest e.g. tours and restaurants
  • Arranging transfers
  • Confirming travel arrangements
  • Confirming flight times

Night shifts (22:30 – 07:00):

  • Ensuring that the hotel is locked up after all guests have gone to their rooms.
  • Ensure that security is performing their duties
  • F&B and Housekeeping knowledge in the event guests may require assistance
  • Receive and make calls on behalf of Ellerman House and ensure that all calls are dealt with promptly and that enquiries and messages are dealt with courteously and efficiently.
  • Ensure that all guests are greeted on arrival and departure.
  • To ensure that guests are checked in and orientated with Ellerman House and their rooms.
  • Ensure that all charges are correctly entered on the guest’s bill and that it is up to date at all times.
  • All final bills must be checked before presenting to the guest for payment
  • Check in and Checkout – Receive and process payments from guests
  • Ensuring that the correct procedures are used regarding the acceptance of foreign currencies, credit cards and cash
  • Daily weather reports including Frame copy
  • Check all concierge postings.
  • Check petty cash slips and cash ups, that all correspond.
  • Additional petty cash responsibilities will be
  • Prepare meal & wakeup call sheets
  • Printing and distributing guest list
  • Performing clerical duties such as photocopying, typing, faxing
  • FYI emails always to be read when returning from off days to ensure up to date with information.
  • Sales/comp/house slips must be filed in the relevant file once signed off by a relevant manager and added to spreadsheet.
  • Ensure End of Day is done before early staff arrives.

Requirements;

  • Fluent in spoken and written English
  • Obsession with and a Passion for Service
  • Excellent knowledge about activities, theatre productions, exhibitions, restaurants etc.
  • Excellent attention to detail
  • Must be able to multi-task
  • Must be flexible
  • Excellent interpersonal skills – must be able to interact with high calibre international guests
  • Must be able to plan, organise, execute and follow up
  • Excellent time management
  • Computer literate (Excel, Outlook, Word) and must have worked on a property management system, preferably OPERA.
  • Mature
  • Sophisticated
  • Elegant
  • Flexible
  • Must be of sober habits
  • Neat and presentable
  • At least 5 years relevant experience

We are offering:

  • Uniforms
  • Meals on duty
  • 8 days off per month
  • 30 days annual leave

If this sounds like a challenge you are ready for I’d love to hear from you. Please send me an updated CV with two contactable references and a recent face photograph.

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