Monthly Archives: September 2019

We are currently in search for a Wine Estate Manager for a farm and guest villa located in Franschhoek. The ideal candidate must have strong maintenance skills as well as managerial experience

Job Description:

  • Maintain farm infrastructure (roads, dam, swimming pool, buildings, fence)
  • Manage Fire & Security
  • Maintain indigenous gardens, olive and other orchards
  • Human resources
  • Maintain neighbourly relations
  • Monitor the vineyard maintenance and production activities
  • Ensure compliance with licencing laws, health and safety, and other statutory regulations
  • Promoting and marketing the business
  • Managing online and telephonic reservations and payments
  • Welcoming guests and facilitating guest requests
  • Planning and organising accommodation, catering and other guest house services
  • Managing budgets and financial plans as well as controlling expenditure
  • Dealing with suppliers and outside contractors
  • Ordering consumables and household products, and inventory control
  • General administration duties

Remuneration: 

  • Free housing on the farm.
  • Use of a company vehicle.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

We are currently in search for an AMAZINGLY TALENTED HEAD CHEF for a very exclusive 5 star property located in the Sabi Sands.

  • To assume full management responsibilities for  kitchen.
  • To be compliant, uphold & provide input to food quality & standards. To be compliant, uphold & source best possible produce from approved suppliers.
  • To be conversant, compliant & knowledgeable of all dietary requirements. 
  • To be compliant, conversant & uphold kitchen stock holding & produce control procedures.
  • To be fully conversant with lodge clientele in respect to specific dietary requirements.
  • To be conversant, uphold & compliant of department & Company health & safety practices.
  • To be conversant & compliant with Company HR & industrial relations responsibilities.

Qualifications:

  • Minimum Qualifications & Experience   
  • Equivalent to grade 12 pass. 
  • Certificate / diploma relevant to position. 
  • 4 – 5 years’ experience in a similar role. 
  • Possession of a valid driver’s licence.  
  • Possession of a valid 1st aid certificate – advantageous.

GENERAL MANAGER

We are currently in search of THE MOST
VIBRANT AND PASSIONATE GENERAL MANAGER for a very exclusive Boutique Hotel
located in Placencia, Belize .

As the General Manager, you will be
fully responsible for everything that occurs within the hotel. You will be
responsible for ensuring all standards within the property are met and guests’
expectations are exceeded. Your job will include managing all segments of
the hotel including accommodations, food and beverage, human resources,
housekeeping, maintenance and guest services. You will be in charge of
employees, finances, customer service, promotions, and quality control. Typical
job duties include holding morning briefings with employees and keeping them
accountable, interacting with hotel guests and checking on necessary supplies
in various sectors of the hotel. Your role is to facilitate an enjoyable
and smooth guest experience and to generate sales and revenue for the
hotel. 

 
 
DUTIES AND RESPONSIBILITIES:
 As the General Manager, you must have a broad vision of the hotel as well
as an attention to detail. From knowing the number of guests in-house on any
given day, to recruiting, hiring and training new staff members. As the General
Manager, you must keep track of all aspects of running the hotel.

Operations:

  • Create bi-weekly work schedules
  • Oversee product stocking and
    inventory
  • Meet/greet customers on arrival
    and departure 
  • Develop  improvement actions
    – carry out costs savings
  • Regular visits to guests to ensure
    all is well during their stay
  • Work with the team, maintain a
    clean and tidy hotel at all time
  • Assist with procurement of
    operating supplies and equipment
  • Coordination with HODs for the
    execution of all activities and functions
  • Contracting with third-party
    vendors for essential equipment and services
  • Be accountable for
    responsibilities of HODs and take ownership of all guest complaints
  • A strong understanding of P&L
    statements and the ability to react with impactful strategies
  • Manage and develop the Hotel
    Executive team to ensure career progression and development
  • Manage on-going profitability of
    the hotel, ensuring revenue and guest satisfaction targets are met and
    exceeded

Reporting:

  • Responsible for safekeeping &
    recording of all monies in resort
  • Draw up plans and budget
    (revenues, costs, etc.) for the owner
  • Prepare a monthly financial
    reporting for the owner and product development manager
  • Deliver hotel budget goals and set
    other short and long-term strategic goals for the property
  • Closely monitor the hotel’s
    business reports on a daily basis and make decisions accordingly
  • Ensure that monthly financial
    outlooks for Rooms, Food & Beverage, Admin & General, are on
    target and accurate
  • Responsible for legalization,
    Occupational Health & Safety Act, fire regulations and other legal
    requirements

Motivation:

  • Achieve hotel sales targets &
    motivate team to achieve them too
  • Ensure all decisions are made in
    the best interest of the hotel and management
  • Customer service – a proactive
    attitude with customers is needed & the ability to deal promptly with
    any issues as and when they arise 
  • Lead in all aspects of business
    planning
  • Act as a final decision maker in
    hiring of key staff
  • Provide effective leadership to
    hotel team member

Marketing:

  • Host Familiarization trips for
    partners 
  • Respond to all online reviews
    through various channels 
  • Call all Wholesalers after their
    clients’ stay to provide feedback 
  • Corporate client handling and take
    part in new client acquisition along with the sales team whenever required

Skills Required:

  • Great Leader Critical thinker
  • Problem solver
  • Clear communicator
  • Work well under pressure
  • Excellent written and spoken
  • English Good time management and
    organisational skills
  • Committed to achieving excellent
    customer service
  • Ability to self-motivate and to
    work without supervision
  • Confident, friendly, flexible and
    enthusiastic with a good sense of humour

Prerequisite:

  • The ideal candidate is a seasoned
    and highly intelligent hotel professional with outstanding management
    skills and extensive hands-on experience.
  • Available to work when needed,
    including weekends, holidays, and nights.

Experience & Education:

  • At least 5 to 10 years’ experience
    in the hospitality industry, with significant luxury and international
    trade relations – ideally experience in beach locations.
  • Preferably  5 to 10 years of
    experience as a General Manager, Asst. General Manager or a 
    Sales and Marketing Manager – hands-on experience. 
  • A Degree in hotel management or a
    related field with experience in opening, managing or repositioning a
    hotel with a clear record of accomplishment will be considered

International Sales Manager

We are currently in search of a International Sales Manager for a luxury 5 star tour operator to be based in JHB . The ideal candidate must come from a very strong 5 star background as a Sales Manager. The Sales Manager will require a detailed understanding and full utilization of the travel sales network in our International markets, also at multiple levels in line with a multi-channel business.    

KEY OUTPUTS: Revenue Generation and Strategic Responsibilities

  • Sales Management and Development
  • Aggressively pursue sales targets for both bed and DMC sales
  • Sales/Brand Representation and Negotiation
  • Represent the brand at major sales/trade show events
  • Ensure that you have a detailed understanding of the marketing drivers that drive revenue 
  • Creating and conducting proposal presentations and  responses. Assisting the market Sales Teams in preparation of proposals and presentations
  • Conduct appropriate follow up until deals are closed
  • Finance
  • Control expenses to meet budget guidelines
  • Achieve targets for revenue, profitability and sales growth
  • Adhere to all policies, procedures and business ethics codes 
  • Maintain and develop corporate image and reputation, and protect and develop the company’s brands
  • Health and Safety
  • Compliance with workplace policies and procedures for risk identification, risk assessment and risk control 
  • Active participation in activities associated with the management of workplace health and safety 
  • Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace 
  • Correct utilisation of appropriate personal protective equipment  

Market Sales Team – Responsibilities :

  • Prepare, Initiate and coordinate development of action plans to penetrate identified markets
  • Search for sales leads and prospects
  • Assist in the development and implementation of marketing plans as needed 
  • Conduct reviews with all market Sales Team members to build more effective communications, to understand training and development needs, and to provide insight for the improvement of sales and activity performance 
  • Provide timely feedback to market Sales Team regarding performance 
  • Ensure that you meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals, closes and reporting 
  • Maintain contact with Key market clients in the market area and internally to ensure high levels of client satisfaction 
  • Demonstrate ability to interact, cooperate and mentor all  employees

EXPERIENCE REQUIRED:

  • Sales and luxury tourism product and DMC experience preferred
  • Exposure to world class sales management/ transformation and digital/e-commerce practices a distinct advantage
  • Proven track record of hitting and exceeding stretch sales targets
  • Extensive experience in all aspects of Supplier Relationship Management 
  • Strong understanding of customer and market dynamics and requirements 
  • Willingness to travel and work in a global team of professionals  

QUALIFICATIONS:

  •  At least 4 years proven Sales Management track record / Applicable Degree/ Diploma

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for , I would love to hear from you.

BEST ASSISTANT RESTAURANT MANAGER for a luxury 5 star Island resort based in the Seychelles

We are currently in search of the BEST ASSISTANT RESTAURANT MANAGER for a luxury 5 star Island resort based in the Seychelles. The ideal candidate must come from a very fast paced busy restaurant and have great F&B knowledge. The Assistant Restaurant Manager assists the F&B Outlet Manager in all their duties and responsibilities and is called to replace them as the head of outlet whenever they are absent.

The candidate works alongside the F&B Outlet Manager to create a highly energetic and creative working environment. As such, they are responsible for ensuring the smooth running of the day-to-day front of house operations. They build rapport with customers and manages the floor team. They also maintain open communication with the Kitchen and are involved in inventories of stock as well as staff’s issues.

Requirements

1.       Work experience – not less than 3 years as an assistant manager

2.       Experience to handle trainings of staff

3.       Organization skill

4.       Management Skills

5.       Guest Relation skill

6.       Human Resource skill

Major Responsibilities

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

OrganizationMust be familiar with STM of the assigned outlet.Plan, control and coordinate Outlets organization and activity.Apply and ensure application of standards and procedures set by CompanyParticipate in managing the department’s personnel in terms of hours, public holidays discipline and training.Apply and ensure application of procedures and regulations concerning hygiene and safety.Make sure that all material and equipment made available to the Outlet is correctly used.Make concerted effort to report and control breakage.Participate in inventory taking at scheduled times.Attends and contributes to the Food and Beverage meeting.Establish the rota for the staff

ManagementAbility to implement the appropriate means to improve costs, personnel, expenses and charges.Ability to make suggestion that will improve Outlet profitability.Establish and maintain effective employee relations.Ability to conducts interviewing, hiring, employee orientation, on-the-job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and products.Performs related duties and special project as assigned.Controls and regulates costs associated with outlet

Exceptional Customer Service Skill

1.       Interacts with guests to obtain feedback on product quality and service levels.

2.       Handles guest problems and complaints, seeking assistance from supervisor as necessary.

3.       Strives to improve service performance.

4.       Sets a positive example for guest relations.

5.       Assists in the review of comment cards and guest satisfaction results with employees.• Meets and greets guests.

Human Resource Skill

1.       Supervises on-going training initiatives.

2.       Uses all available on the job training tools for employees.

3.       Communicates performance expectations in accordance with job descriptions for each position.

4.       Coaches and counsels employees regarding performance on an on-going basis.

QualityBefore each service, check Restaurant cleanliness and set-up.Make sure that Staff levels are adapted to predicted activity and, if need be, take the required actions to correct discrepancies.Participate in service as necessary to ensure agreed standards are met.Ensure good coordination between Restaurants and the kitchen: knowledge of the menu, suggestions, missing dishes, etc.Conduct pre-meal briefing.Take responsibility for reception and service quality, supervised directly by the Restaurant Manager.Pay attention to guests’ comments and suggestions; immediately take all required corrective measures and send remarks to Do F&B.In cooperation with DoF&B, develop initial and in-service training programs and ensure follow-up, paying particular attention to improving reception and service quality.Make any suggestion to DoF&B likely to improve service quality.

Reports to:           

Director of Food and Beverage

F&B Outlet Managers

We are currently in search for a very well organised and experienced Security Manager for a 5000ha game reserve located near the Kruger National Park region.

KEY FUNCTIONS:

• Manage gates, access control and perimeter management teams.

• Manage the control room and perimeter security measures.

• Supervise and lead staff.

• Coordinate closely with the  Antipoaching Unit (APU) to deliver on the antipoaching strategy.

• Develop and implement Standard Operating Procedures for security within reserve

• Undertake necessary administration and logistics required by the position.

• Report to the Board and/or the Reserve Manager.   

KEY REQUIREMENTS:   

• Hold a minimum of 3 years successful working experience in a similar role. 

• Good understanding of labour and security law, regulations and process (additional legal support will be provided).

• Proven experience in a Big 5 Game Reserve with excellent bush skills.

• Understanding that the nature of the employment is of a physically strenuous nature, and that a high standard of physical fitness is an inherent requirement of the job.

• Good knowledge and proficiency in handling of handgun, rifle and carbine systems.

• Ability to lead by example with good managerial skills.

• In possession of a valid police clearance and driver’s license.

• Capable of interacting positively and effectively with other APU services and leaders in the field to constantly improve operations.

• Capable of coordinating with strategic partners (e.g. Intelligence) and neighbours to deliver on common security needs and requirements.  

• Any relevant qualification in security and/or conservation will be advantageous including PSIRA A or B rating. • Competency or experience with business management is desirable.

PERSONAL QUALITIES:  

• Excellent communication and leadership skills, professional and trustworthy.

• Committed and enthusiastic with strong organizational and time management skills. 

• Demonstrable analytical, critical thinking and problem-solving skills. 

• Inherent affinity for discipline and willingness to enforce accordingly. 

• Able to motivate staff and build morale.

• Willing and able to work effectively under pressure for long periods with irregular hours, under potentially adverse conditions. 

• Willing to accept that they will be subjected to periodic fitness tests, and undertake  deception testing from time to time.
 
 

SALARY AND BENEFITS:    

• Salary and benefits will be negotiated with the successful candidate, in accordance with experience and the finalised Terms of Reference for the position.

• Housing will be provided on the reserve

Conservation Manager for a 5000ha Game reserve located near the Kruger National Park.

We are currently in search for a very well experienced Conservation Manager for a 5000ha Game reserve located near the Kruger National Park. The Conservation Manager to assume responsibility for delivering on the conservation, biodiversity monitoring, and environmental compliance components of the Management Plan.

Email your CV to daylin@broadhorizons.co.za

KEY FUNCTIONS:

• Oversee and monitor the habitat and fire management programmes. 


Coordinate or undertake seasonal and annual monitoring projects
including game census, veld condition assessments, invasive alien plant
monitoring, and monitoring of species of conservation interest.

• Implement habitat improvement projects including erosion and invasive alien plant management.  

• Coordinate response to wildfire, floods and damage causing animals. 


Ensure or facilitate the compliance of the  safari operations with
relevant environmental laws and regulations, and internal rules and
procedures.

• Seek and secure permits required for wildlife and fire management.  

• Undertake mapping required on the reserve and manage the GIS environment

• Procure specialist ecological advice when required.

• Supervise and lead conservation staff.

• Develop and implement Standard Operating Procedures required by the Management Plan.

• Undertake necessary administration and logistics required by the position.

• Report to the Board and/or the Reserve Manager. 
 

KEY REQUIREMENTS:

• Strong and applicable tertiary qualification in environmental sciences, ecology or conservation management.

• A minimum of 8 years successful working experience in a similar roles. 

• Excellent understanding of protected area and environmental legislation, and protected areas management plans.

• Competent with GIS

• Proven experience in a Big 5 Game Reserve with excellent applicable knowledge of ecological processes.

• Proficient in handling of firearms.

• Ability to lead by example with excellent inter-personal skills.

• In possession of valid police clearance and driver’s license.


Capable of coordinating with strategic partners (e.g. KNP, MTPA) and
neighbours to deliver on common management needs and requirements.      

PERSONAL QUALITIES  

• Excellent communication and leadership skills, professional and trustworthy.

• Committed and enthusiastic with strong organizational and time management skills. 

• Demonstrable analytical, critical thinking and problem-solving skills. 

• Passionate about conservation and knowledgeable about the region, communities and local conservation programmes. 


Willing and able to work effectively under pressure for long periods
with irregular hours, under potentially adverse conditions. 

• Good managerial skills

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