Monthly Archives: July 2019

Commi Chef for this amazing 5 star Hotel in Cape Town

We are looking for a presentable & passionate Commi Chef for this amazing 5 star Hotel in Cape Town. This will be an ideal position for somebody who has recently completed their studies and is in search of a great position to ‘kick start’ their career working under our very talented chef.

Please email your CV to sabelo@broadhorizons.co.za

Salary:R6K

You will need to travel between 2 properties on the same road so having a car is essential 

This position requires the following:

Qualification in Culinary

Experience within 5 star Hotel/Lodge

Minimum 1 Year Experience (In Service training)

If this sounds like an opportunity you would love to embrace we would love to hear from you. Please send your CV with a recent face photograph and details of two contactable references. Please note that due to the high volume of applications, only applicants that are shortlisted will be contacted

We are now in search of a well spoken and extremely well organized Front Office Manager/ Guest Service Manager for a luxurious award winning 5 star privately owned Island in the Seychelles

We are now in search of a well spoken and extremely well organized Front Office Manager/ Guest Service Manager for a luxurious award winning 5 star privately owned Island in the Seychelles. The ideal candidate must have 5 years experience in a 5 star operations.

Please email your CV to daylin@broadhorizons.co.za

Key Responsibilities:

  • Responsible to operate within the policies and procedures as set out in the operating manual
  • Oversee cash procedures on a daily basis and ensures adherence to company standards
  • Conduct arrival and departure audits in all areas of the Front Office
  • To train staff as and when necessary
  • To competently handle any industrial relations issues within the front office department
  • Provide updated room availability and rate information
  • Ensure that housekeeping discrepancy reports are resolved
  • Generate variance reports
  • Fulfill any special requests and ensure special room assignments are completed for individual and group arrivals
  • To assist the MD, the Resort Manager and the Financial Controller in producing budget figures for the department and ensuring that costs are kept within budgeted levels

Key Performance Areas

  • To ensure effective and productive management of the staff and whole F&B operations
  • To always offer a World Class guest experience to exceed any expectation
  • Manage the Island service delivery concept
  • Manage the service delivery to the villas, the restaurant and beach as well as picnics, activities and other F&B related areas
  • Manage orders within the budgets and system developed for the Island
  • To produce daily revenue for the system
  • Keep update and accurate records of all stocks and purchases as well as sales on a daily basis
  • Maintain the health and safety procedures of the island within the department
  • Maintain the environment policy of the island within the department
  • To report incidents of whatever nature to the resort manager at the earliest moment to manage the incidents in line with the company policy
  • To ensure that all F&B areas are set to the standard of the island
  • To ensure all public areas are kept up to standards set for the Island at all times

Minimum Requirements:

  • A degree or diploma in Hospitality
  • Experience in a management role in a or 5 star property within the Front Office department
  • Excellent communication skills
  • Knowledge of OPERA
  • Fully computer literate in MS Word and Excel
  • Ability to handle pressure & multi-task
  • Excellent attention to detail

f you meet all the above requirements and are ready for the next step in your career, then we would love to hear from you. The ideal candidate should be passionate about hospitality and have experience in working in a remote environment. To apply please forward your CV along with details of at least 3 contactable references and a letter motivating your application.

We are now in search for a Reservationist for a 5 star boutique property located in KZN Midlands

The ideal candidate must have experience in the following systems  Opera,  bookings.com, nightsbridge and revenue & yield management

Please email your CV to sabelo@broadhorizons.co.za

Salary: R10k Negotiable

Live in/live out

  • Our salaries includes accommodation but not food
  • Own transport will be required

Leave cycle

  • 21 days leave a year
  • We work with 5 days off a month
  • Extra hours are compensated in off days at discretion

Benefits

  • Provident
  • Medical Aid (Discovery – half) if required
  • Funeral plan
  • All electricity, water, cleaning services etc is included with the accommodation

Minimum Requirements:

  • Matriculation certificate (or the equivalent)
  • Hotel Management Diploma would be an added advantage.
  • Minimum of 2 years experience in a similar position
  • Must be well spoken and possess excellent people, communication and organizational skills
  • Fully computer literate in MS Word, Excel and outlook
  • Understand and have a good working knowledge of OPERA
  • Have a thorough knowledge of policies and procedures regarding hotel reservations i.e. room types, rates, allocations and future availability, deposits, payment and cancellation policies and procedures

Key Responsibilities:

  • To be fully familiar with the short and long term availability of the hotel
  • To up sell wherever possible
  • To ensure that all telephone enquiries are handled politely and professionally and that your telephone technique etiquette and voice tone are appropriate
  • Ensure that all written (fax and email) reservation enquiries are professionally responded to within 4-6 hours
  • Effectively control and manage any overbooking situation, in accordance with the Hotels overbooking process. To bring any overbooking situation to the attention of the Reservations Manager
  • Ensure all deposits are requested and pro-forma invoices timeously forwarded. Follow up on all voucher, guarantees and deposits
  • Ensure that all details for the following days arrivals are accurate and complete including reservations requests, rates and web availability updates, deposits and payments due etc.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and I would love to hear from you.

We are now in search for a very hands on and experienced Head Waiter for an exclusive 5 star property located in KZN Midlands. The ideal candidate must have exceptional wine knowledge at a 5 star property

Please email your CV to sabelo@broadhorizons.co.za

Salary: R8K

Live in/live out

  • Our salaries includes accommodation but not food
  • Own transport will be required

Leave cycle

  • 21 days leave a year
  • We work with 5 days off a month
  • Extra hours are compensated in off days at discretion

Benefits

  • Provident
  • Medical Aid (Discovery – half) if required
  • Funeral plan
  • All electricity, water, cleaning services etc is included with the accommodation

Responsibilities:

  • Mature, Confident, sophisticated
  • Obsession with service Understanding the service moments
  • Excellent understanding and knowledge of food (ingredients, methods of preparation etc) & wine (Service, varietals etc.) CRITICALLY IMPORTANT
  • Food & wine pairing CRITICALLY IMPORTANT
  • At least 4 years experience in a similar position
  • Excellent communication skills interaction with guests at every meal time
  • Knowledge & experience working on POS (Micros)
  • Well presented, good hygiene, proud, excellent body language
  • SOBER habits
  • Responsible & accountable
  • Respectful

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and I would love to hear from you.

We are currently in search of an F&B Supervisor for a 5 star Boutique property located in KZN Midlands.

We are currently in search of an F&B Supervisor for a 5 star Boutique property located in KZN Midlands. The ideal candidate must have extensive 5 star experience at a fine dining restaurant.

Job Summary:

To assist the Food and Beverage
Manager to lead and organize the Food and Beverage Service Team
with the main responsibility overseeing the Restaurant Operation,
to set and maintain standards and to strive to always keep
improving standards whilst maintaining budget and gross profit.

Minimum Requirements:

  • A degree or diploma in
    Food and Beverage Management
  • 2 years Experience as
    an Assistant Food and Beverage Manager or similar in 4/5 star
    properties
  • Good Communication and
    Team Organizer

 Key Responsibilities:

  • Responsible to operate
    within the policies and procedures as set out in the operating
    manual
  • To perform Food and
    Beverage Duty Manager Shifts when on duty covering all Food
    and Beverage Operations
  • Make regular visits to
    the Food and Beverage areas to evaluate quality of product and
    be regular contact with guests, check customers satisfaction,
    communicating relevant points to HODs
  • To train staff as and
    when necessary
  • To competently handle
    any Industrial relations issues within the food and beverage
    department
  • To ensure that an
    efficient system of storage and issuing of stock is maintained
    and to investigate, remedy and control any shortfalls via
    relevant ledgers and tight security
  • To assist the Food and
    Beverage HODs, the Financial Controller and the F&B
    Manager in producing budget figures for the department and
    ensuring that costs are kept within budgeted levels

The successful candidate should have
an enquiring mind, be methodical, pay attention to detail, be
creative, show perseverance and patience, ability to work under
pressure, ability to accept routine and mundane tasks, have high
energy level, be flexible, have the ability to overcome obstacles
and persist with the task at hand, be decisive and adaptable. If
you have the knowledge, skills and required experience, this
sounds like a challenge you are ready for I would love to hear
from you. Please send me your CV with a recent face photograph,
details of three contactable references and a letter motivating
your application.

We are currently in search of an Assistant GM couple for an exclusive privately owned Villa on the coast of Mozambique

We are currently in search of an Assistant GM couple for an exclusive privately owned Villa on the coast of Mozambique.  The ideal couple must be strong in maintenance and front of house.

The ideal couple;

Him: Strong focus on Landscaping, Maintenance, Boats, Security.

Her: PASSIONATE ABOUT GUEST DELIGHT AND HOSTING, housekeeping, administration, logistics, stock control, guest bookings/flights and overseeing the Chefs.

Combined: Staff Training & Development, F&B, Service, Supplier relations.

Her role will mostly oversee the day to day running of the Villa. This is a diverse role that requires a high level of attention-to-detail. The Housekeeping, F&B Service and Kitchen Teams of the house will take direction and report into this position. She will also be responsible for all planning and logistics of guest bookings as well as supplies for the house (i.e. flowers, fresh produce, interior garment procurement, etc)

His role will mostly oversee the day to day upkeep, repair and appearance of the Villa and grounds. This role is responsible for a number departments with landscaping, maintenance and security teams taking direction and reporting into this position. The property has a number of high maintenance items such as air-conditioners, 2 generators, desalination plant, water plant and boats.

Scope of work:

Characteristics required

  • Flexibility
  • Reliability
  • Creativity
  • Entrepreneurial skills
  • Passionate about guests
  • Have loads of energy
  • Hardworking and hands-on
  • Presentation
  • 5* Hospitality background (food, beverage, service, housekeeping, guest relations)
  • Strong Training and Development background 
  • Sound knowledge and understanding of maintenance/project management
  • Critical thinking/creativity/adaptability/problem-solving is key
  • Team-building and staff morale
  • Good Financial acumen (budgeting)
  • Maintain good working relations with locals and local authorities
  • Strong Procurement and supplier relationships
  • Great personality – calm, content, kind, patient, confident, firm but fair

Skills required:

  • Strong 5-star hospitality experience in particular including food and beverage service and stock control
  • The candidate should have worked in remote areas or on yachts
  • Experience of having worked on Islands is beneficial
  • Planning and organizational skills
  • A good understanding financial management
  • Good Human skills and the ability to manage
  • Good administrative skills
  • Knowledge of the day to day finances of a small business
  • Maintenance experience and or maintenance planning skills
  • Basic IT & Wi-Fi understanding

The manager/s will be responsible for the day to day running of the Villa, taking care of guests needs – maintaining a focus on guest delight and ensuring that the physical product is in pristine condition at all time

The couple I am in search of must meet all the requirements and have the experience I am looking for, you will have managed a 5 star luxury property for 4-5 years. You should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with tasks at hand, be decisive and adaptable. If you have the knowledge, skills, required experience and this sounds like a challenge you are ready for I would love to hear from you.

We are currently in search of an OUTRAGEOUSLY TALENTED AND PASSIONATE Senior Sous chef for a 5 star property based in Cape Town

We are currently in search of an OUTRAGEOUSLY TALENTED AND PASSIONATE  Senior Sous chef for a 5 star property based in Cape Town.  The ideal candidate must confident with guest interaction as this position is a very guest facing role so you will be entertaining and cooking for guests from all over the world.

Main purpose: Responsible for assisting the Head Chef in the day to day running of the Kitchen as well as ensuring that all guest needs and expectations are exceeded continuously and ensuring that all duties and responsibilities are carried out on a daily basis, as well as is a floating or relief chef who is supervised by the Executive Chef.

Duties & Responsibilities:

  • Managing the kitchens in Villa 1 or 2 when guests are staying, incl. menu planning, stock ordering and control, preparing meals etc.
  • Ensuring that the Villas are stocked and ready for guest arrivals and ensuring that all perishables are removed from the Villa Kitchens when the guests depart
  • Ensuring that the Villa kitchens are clean and ready at all times
  • Always be present during service times; check constantly on food quality and presentation.
  • Responsible for monthly stock takes of kitchen operational equipment and the achievement of budgeted targets
  • Assists in managing the day-to-day operation of the kitchen, coordinate food production schedules and ensure highest level of food quality, taste and presentation.
  • Participate in actual food preparation, produce food consistently high quality, taste and presentation and expedite during peak meal periods as needed.
  • In conjunction with the Executive Chef, establish goals for the kitchen, anticipate and resolve problems concerning all facets of the kitchen, anticipate trends, enact approved profit-oriented and cost saving ideas/activities.
  • Setting up a rotation for the cleaning of all the areas of the kitchen and enforcing it
  • Complete daily food orders based upon scheduled events and projected levels of business. 
  • Comply with Standards of Service and assists in assuring the same from all kitchen employees.
  • Participate in actual food preparation, produce food consistently high quality, taste and presentation and expedite during peak meal periods as needed.
  • Ensures that all kitchen employees consistently adhere to uniform, grooming and appearance standards. 
  • Establish and require strict adherence to health, sanitation and food handling guidelines. 
  • Conduct regular inspections of the entire kitchen/dishwashing areas and coolers and promptly act to correct deficiencies found during inspection.
  • In conjunction with the Head Chef

Requirements:

  • Computer literate
  • Working knowledge of HACCP and Hygiene
  • Excellent time management 
  • Flexible
  • Pro-Active – Does not need to be told what to do.
  • Experience in stock control, including stock take a nd ordering, admin
  • Experience in performance management, including poo r performance
  • Must be of sober habits
  • Neat and presentable 

Qualifications & Experience:

  • Formal cookery school qualification
  • 5 years previous experience in a 5 star kitchen

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for, I would love to hear from you.

We are now in search for a Lodge Manager for a WORLD CLASS 5 star privately owned Game Lodge based in the Western Cape Region

We are now in search for a Lodge Manager for a WORLD CLASS 5 star privately owned Game Lodge based in the Western Cape Region

Please email your CV to daylin@broadhorizons.co.za

KEY OUTPUTS:

  •  Meet and greet all guests, know all guests by name.
  •  Understand personal guest needs through interaction
  •  When required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requests
  •  Transmit guest information to other lodges and get information from other lodges before guests arrival
  •  Cover all daily and weekly requirements of the Lodge Manager when on leave, especially budget control and guest delight activities
  •  When required to do so, assist with room allocation and planning for future bookings well in advance read all day sheets thoroughly and plan for any special requests, requirements or occasions
  •  Be present at all morning meetings, and conduct the meeting in the absence of the Lodge Manager
  •  When required to do so, plan all tomorrows game viewing and transfer activities with the guides/trackers/mechanics, every day
  •  Ensure that all rooms are checked by Guest Relations Housekeeping Manager before the guests arrival
  •  When on duty in the early mornings, meet with maintenance team, and oversee all maintenance activities that day.
  •  When on morning duty, arrive 1 hour before the 1st guest, make sure set up is in order and guests are woken up on time. Guide ready etc.
  •  Comply with all task/assistance requests from the manager and report back on tasks assigned when requested to do so
  •  In co-ordination with other management, host guests at all meals
  •  Manage check-outs and invoices when Lodge Administrator is on leave or needs assistance.
  •  Prepare and update operational day sheets when required to do so
  •  Assist with monthly planning training, guest requirement and staffing levels
  •  Familiarise yourself and adhere to the Company Policies and Procedures
  •  Disciplinary procedures sound knowledge of all policies and procedures and labour relations
  •  Counselling procedures correct procedures are followed according to policies and procedures
  •  To ensure that communication is open and non-defensive
  •  Ensure that minimum standards as per BOPs are adhered to in all departments
  •  Promote and Instill an ethic of Guest Care and Guest interaction throughout all departments
  •  Promote and instill a passion for Going the Extra Mile throughout all departments
  •  Closely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessary
  •  Attend any departmental and finance meetings
  •  Oversee stock takes
  •  Comply with the house rules as regards the allowance for drinks for management
  •  Be prepared to assist in all departments/lodges as and when required
  •  Any other tasks required of you by Management

SKILLS REQUIRED:

  •  Proven supervisory skills with experience in dealing with staff
  •  Ability to co-ordinate day to day operations
  •  3- 5 years tourism/hospitality experience

PERSONAL ATTRIBUTES:

  •  Be honest act courageously
  •  Be transparent open and fair
  •  Show respect shift blame culture to fix culture consider other points of view
  •  Be consistent
  •  Be empathetic listen first be considerate

If you meet all the above requirements and have a passion for working in the bush, we would love to hear from you. The successful candidate should be energetic, passionate about hospitality, have strong guest interaction skills and must be able to work well under pressure. Please forward your CV, details of at least 3 contactable references and a letter motivating your application.

We have a wonderful opportunity for an Assistant SPA MANAGER to join a 5* luxury Island Resort in the Seychelles.

Please forward your CV to daylin@broadhorizons.co.za

The candidate must be neat & presentable and must be able to communicate with international guests.  

  • Minimum 3 years experience in a similar position
  • Already in Asst. Spa Manager position/senior role leading a multi-cultural team in luxury spa setting
  • Can lead our Integrated Wellness Program (requires basic knowledge of anatomy/ human physiology)
  • Can lead the fitness part of the spa program
  • Can perform body treatments
  • Can perform and teach yoga to guests
  • Has already worked in island/ remote location/resort setting

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live on a small Island in the Seychelles I would love to hear from you.

Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application.

We are currently in search of an Assistant GM couple for an exclusive privately owned Villa on the coast of Mozambique

We are currently in search of an Assistant GM couple for an exclusive privately owned Villa on the coast of Mozambique.  The ideal couple must be strong in maintenance and front of house.

The ideal couple;

Him: Strong focus on Landscaping, Maintenance, Boats, Security.

Her: PASSIONATE ABOUT GUEST DELIGHT AND HOSTING, housekeeping, administration, logistics, stock control, guest bookings/flights and overseeing the Chefs.

Combined: Staff Training & Development, F&B, Service, Supplier relations.

Her role will mostly oversee the day to day running of the Villa. This is a diverse role that requires a high level of attention-to-detail. The Housekeeping, F&B Service and Kitchen Teams of the house will take direction and report into this position. She will also be responsible for all planning and logistics of guest bookings as well as supplies for the house (i.e. flowers, fresh produce, interior garment procurement, etc)

His role will mostly oversee the day to day upkeep, repair and appearance of the Villa and grounds. This role is responsible for a number departments with landscaping, maintenance and security teams taking direction and reporting into this position. The property has a number of high maintenance items such as air-conditioners, 2 generators, desalination plant, water plant and boats.

Scope of work:

Characteristics required

  • Flexibility
  • Reliability
  • Creativity
  • Entrepreneurial skills
  • Passionate about guests
  • Have loads of energy
  • Hardworking and hands-on
  • Presentation
  • 5* Hospitality background (food, beverage, service, housekeeping, guest relations)
  • Strong Training and Development background 
  • Sound knowledge and understanding of maintenance/project management
  • Critical thinking/creativity/adaptability/problem-solving is key
  • Team-building and staff morale
  • Good Financial acumen (budgeting)
  • Maintain good working relations with locals and local authorities
  • Strong Procurement and supplier relationships
  • Great personality – calm, content, kind, patient, confident, firm but fair

Skills required:

  • Strong 5-star hospitality experience in particular including food and beverage service and stock control
  • The candidate should have worked in remote areas or on yachts
  • Experience of having worked on Islands is beneficial
  • Planning and organizational skills
  • A good understanding financial management
  • Good Human skills and the ability to manage
  • Good administrative skills
  • Knowledge of the day to day finances of a small business
  • Maintenance experience and or maintenance planning skills
  • Basic IT & Wi-Fi understanding

The manager/s will be responsible for the day to day running of the Villa, taking care of guests needs – maintaining a focus on guest delight and ensuring that the physical product is in pristine condition at all time

The couple I am in search of must meet all the requirements and have the experience I am looking for, you will have managed a 5 star luxury property for 4-5 years. You should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with tasks at hand, be decisive and adaptable. If you have the knowledge, skills, required experience and this sounds like a challenge you are ready for I would love to hear from you.

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